Solution Architect – Telecom & Digital Channels

Job description

About the Role Our client, a leading telecom group, is looking for a Solution Architect – Telecom & Digital Channels to design and deliver the customer-facing platforms at the heart of its digital experience: mobile apps, web portals, self-care, eCommerce, CRM, and omnichannel journeys. Based in Antananarivo , this is a hands-on architecture role for someone who turns business needs into scalable, secure, well-documented solution designs — and stays close to delivery to see them through. What We're Looking For 7+ years in Solution Architecture / Technical Architecture roles. Strong background with telecom operators or telecom technology vendors. Proven delivery of digital channel platforms: mobile apps, self-service portals, eCommerce journeys, agent/dealer apps, omnichannel engagement. Hands-on integration experience across CRM, billing, charging/OCS, order management, API gateways, and identity systems. Solid command of API-led architecture, microservices, REST/SOAP and event-driven integration, plus security fundamentals (OAuth2, SSO, IAM). Comfortable working in Agile delivery with DevOps/CI-CD awareness. Nice to have: TM Forum Open APIs, TOGAF, cloud certifications (AWS/Azure/GCP), exposure to BSS/OSS ecosystems and vendors such as Amdocs, Huawei, Salesforce, MuleSoft or WSO2. Key Responsibilities Design end-to-end solutions across digital channels and telecom ecosystems, from HLD to detailed design. Translate business and customer-journey requirements into architecture-ready solution designs — and challenge weak requirements rather than accept them. Produce architecture deliverables (SDD, HLD/LLD, integration and sequence diagrams, deployment views) and defend them at Architecture Review Boards. Ensure scalability, security, resilience, and performance by design. Partner with development teams, vendors, QA, DevOps, and project managers through implementation, SIT/UAT, and go-live. Keep designs aligned with enterprise architecture standards and the group target state. Why This Role Matters You'll own the architecture of the channels customers actually touch every day. Your designs set the pace and quality of the group's digital roadmap — fewer defects, faster time-to-market, and reusable architecture assets that compound across initiatives. Who Should Apply ✅ You should apply if you: Have 7+ years architecting telecom or digital channel solutions. Have personally designed and delivered customer-facing platforms (apps, portals, self-care, omnichannel). Are fluent in integration patterns and can stitch CRM, billing, and identity systems together cleanly. Like to stay hands-on through delivery, not just hand over diagrams.