Solution Center Specialist III with Romanian (m/f)

Job description

HR Operations Specialist with Romanian Łódź, Poland (hybrid setting) Role Overview We are looking for a highly motivated Solution Center Specialist II to join our MPS Solutions Center team. In this role, you will provide exceptional service delivery to employees and customers across designated groups, ensuring a seamless and engaging experience. You will handle a variety of inquiries using multiple systems and tools, resolve issues efficiently, and collaborate closely with internal teams to deliver high-quality HR services. This position requires a strong customer service mindset, attention to detail, and a commitment to continuous improvement. Key Responsibilities Deliver high-quality support by responding to employee and customer inquiries across various channels Manage end-to-end case handling, ensuring accurate documentation and timely resolution Handle and resolve inquiries of low to medium complexity, escalating issues when necessary Maintain compliance with internal policies, processes, and controls (including SOX) Collaborate with peers, HR teams, payroll, and other stakeholders to ensure smooth service delivery Support and resolve escalations, ensuring proper follow-up and closure Contribute to process improvements and support implementation of new solutions Participate in onboarding and training of new team members Engage in continuous learning and share knowledge within the team Work closely with Solutions Center and cross-functional teams to exchange knowledge Participate in projects and cyclical processes (monthly, quarterly, yearly) Act as a subject matter support for more complex inquiries Drive operational excellence and contribute to process optimization initiatives Candidate’s profile Experience working in project teams or supporting project initiatives Strong knowledge of Polish labor law Strong communication and interpersonal skills Problem-solving mindset with attention to detail Ability to manage multiple tasks and work collaboratively in a team Customer-focused approach with a high level of ownership Fluency in Polish Experience in HR or shared services environment Understanding of HR processes and employee lifecycle Familiarity with HR systems and service delivery tools Experience working in multicultural or remote environments English and Romanian proficiency are mandatory Compensation: starting from PLN 79,000.00 per year STARTING SALARY Final salary will be determined as part of any final offer and will consider factors such as skills, education, role-specific experience, and internal equity among current employees. Eligible roles may also participate in one of McCormick’s Bonus Plans. In addition to a competitive compensation package, McCormick employees are eligible for our comprehensive Total Rewards programs, which include, but are not limited to: access to the learning platform and rich package of internal trainings company paid healthcare (Medicover) annual bonus life insurance (UNUM) holiday funds (Zakładowy Fundusz Świadczeń Socjalnych) pension plan co-financing for sport activities (Multisport Card) Medicover Sport employee referral program employee assistance program (psychological help, mindfulness) benefit Platform with variety of benefit options to select favorable prices for our products in the employee shop PPK chill-out zone McCormick ensures compensation is determined in line with the principle of equal pay for work of equal value, regardless of gender. First consideration will be given to employees who have been displaced from their jobs for positions with the same grade or lower. If there are no qualified candidates, all other employees will then be considered. No displaced employee will receive preferential consideration for a promotional opportunity.​ ​ McCormick may recruit external candidates concurrently in order to expedite the recruitment process. Qualified internal candidates submitting bids within the first ten (10) days of the job being posted will be considered before external candidates. Internal bids received after the tenth (10th) day will be considered along with external candidates. ​ McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.