Solution Engineer

Job description

Glomopay enables merchants to build fast, reliable, and secure payment experiences across channels. The team values ownership, clarity, and rapid iteration to deliver measurable outcomes for customers. About the role This role bridges sales, product, and engineering to design the right payment solution, guide implementation, and ensure long-term adoption and value for merchants. It combines pre-sales consultation, integration leadership, and ongoing technical account stewardship for a named portfolio of customers. What you’ll do 1. Pre-sales solutioning: Run discovery, map requirements to Glomopay capabilities, design reference architectures, and deliver demos/POCs aligned to merchant needs and KPIs. 2. Integration leadership: Provide hands-on guidance for APIs, SDKs, and webhooks; review payloads/flows; drive sandbox testing, certification, and production cutover. 3. Technical ownership post–go-live: Act as primary technical point of contact; run cadence reviews, monitor payment health, and recommend best practices to improve auth rates, conversion, and reliability. 4. Troubleshooting and reliability: Triage incidents, analyze logs and traces, resolve 3DS/auth/idempotency/webhook issues, and coordinate fixes with Product/Engineering. 5. Enablement at scale: Build and maintain merchant-facing docs, Postman collections, sample apps, architecture guides, and internal playbooks for repeatable delivery. 6. Feedback and roadmap: Capture field insights, propose enhancements, and influence product priorities to remove recurring integration friction. What you’ll bring 1. Strong hands-on experience with REST APIs, webhooks, and SDKs; fluency in JSON, HTTP, auth schemes (keys, OAuth/HMAC), and API tools (Postman/cURL). 2. Ability to design solution architectures and communicate trade-offs clearly to technical and business audiences; confident in live demos and technical presentations. 3. Practical payments knowledge: checkout/auth/capture/refund flows, 3DS/SCA, tokenization, retries/idempotency, reconciliation webhooks, and go-live best practices. 4. Programming proficiency in one or more: Java, Node.js/TypeScript, Python, or Go; familiarity with Git and observability (logs/metrics/tracing). 5. Excellent communication and stakeholder management across Sales, Product, and Engineering; comfort owning a portfolio of accounts. Nice to have 1. Experience at a PSP/gateway or fintech; exposure to scheme/bank certifications and PCI fundamentals. 2. Background in solutions engineering, technical account management, or customer success engineering for API-first products. Eligibility 1. Bachelor’s in Computer Science/Engineering or equivalent experience. 2. 2 - 4 years in solutions engineering, integration engineering, TAM, or developer support in fintech/payments. Why Glomopay? Shape the merchant and developer experience at a high-velocity PSP, own deals end-to-end from solution design to value realization, and influence the product roadmap with real customer insights. How to apply? Share your resume and links to repos/sample integrations or technical writing; include a short note on a merchant integration or POC you led and the measurable outcomes achieved.