Solution Engineer - AI Business Solutions Sales & Service (Dynamics 365 & Agents)

Job description

**Overview** Be part of a culture that celebrates excellence and drives innovation where success is a shared journey. As a Solution Engineer - AI Business Solutions Sales and Service, you help leading German enterprises transform how they engage customers across sales, customer service, and contact centers. In this role, you partner closely with our Solution Engineering for Artificial Intelligence Business Solutions team to bring modern, outcome-driven sales and service capabilities to life for customers. You help them understand what is possible, design the right solution approach, and realize tangible business value from their investments. You work directly with major enterprise growth customers to reimagine their sales and service processes using Dynamics 365, Copilot, and agent-based experiences. You use your technical and business acumen to anticipate customer needs, translate requirements into solution architectures, and guide them through evaluations and proof of concept activities. By collaborating with account teams and partners, you ensure that customers adopt solutions that are scalable, secure, and aligned to their strategic priorities. Your work directly contributes to expanding Microsoft’s footprint in our enterprise segment and accelerating adoption of our Dynamics 365 and artificial intelligence capabilities. *In line with our Flexible Work approach, for roles at Microsoft Germany, we recommend spending at least two days per week in the office or at the customer site.* At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone. **Responsibilities** - Use knowledge of customer context and solution or portfolio expertise to build credibility with customers and act as a trusted advisor to assess and consult on their needs. - Tailor Microsoft messaging to customer audiences and capture and share customer feedback using knowledge of specific Microsoft solutions and their context in a competitive landscape. - Demonstrate and oversee demonstrations such as architectural design sessions and proof of concept sessions of solutions based on specific Microsoft products, leveraging partner and customer teams to prove capabilities and integration into customer environments. (Dynamics 365 Sales, Service, Customer Insights, Contact Center, Copilot, Copilot Studio) - Engage and collaborate with partners to carry out technical engagement activities, act as a source of trusted partner knowledge, and support partner technical capacity by identifying resources to scale and aligning with Microsoft training offerings. - Ensure technical wins for core technologies by independently driving technical discussions with customers and engaging additional technical resources as needed to overcome blockers. **Qualifications** ### Required/Minimum Qualifications - Multiple years of technical pre-sales or technical consulting experience OR equivalent experience. - OR Bachelor's Degree in Computer Science, Information Technology, or related field AND few years of technical pre-sales or technical consulting experience. - OR Master's Degree in Computer Science, Information Technology, or related field AND technical pre-sales or technical consulting experience. - Proficiency in English and German is required (C1 or higher) as the client portfolio is predominantly German-speaking ### Preferred Qualifications - Few years of experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management. - Experience with technical sales or consulting in the area of SaaS or Artificial Intelligence solutions Solution Engineering IC3 - The typical base pay range for this role across Germany is € 64,800.00 - € 108,000.00 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. --- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about [**requesting accommodations.**](https://careers.microsoft.com/v2/global/en/accessibility.html)