Solution Implementation Manager

Job description

LevelBlue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world’s most analyst-recognized and largest pure-play managed security services provider, LevelBlue elevates client outcomes that matter: stronger defense, faster response, and sustained business continuity. LevelBlue combines AI-powered security operations, advanced threat intelligence, and elite human expertise to provide the most comprehensive portfolio of strategic advisory, managed security, offensive security, and incident response services. Working Model: Hybrid / On-call flexibility required (including occasional out-of-hours support) Working Time: 9.00 am – 5.30 pm US EST Role Overview: We are seeking a highly motivated Solution Implementation Manager (SIM) to lead the onboarding, delivery, and implementation of Managed Security Services (MSS) for enterprise customers. This role combines technical project delivery, customer engagement, and security solution enablement, ensuring successful deployment of complex network and security services. The SIM acts as the primary point of coordination across customers, engineering teams, and vendors, with a strong focus on on-time delivery, service quality, and customer satisfaction. Key Responsibilities: • Lead end-to-end implementation and onboarding of MSS solutions across customer environments • Gather, analyze, and validate customer technical and business requirements • Translate requirements into solution designs and implementation plans in collaboration with engineering teams • Coordinate and manage deployment activities including ordering, provisioning, configuration, and testing • Act as the primary customer-facing interface during implementation lifecycle • Ensure successful integration of firewall, SASE, and SD-WAN solutions into customer environments • Track and manage project milestones, risks, and dependencies to ensure timely delivery • Drive issue resolution and escalation management across internal teams and vendors • Maintain clear documentation, reporting, and status communication with stakeholders • Contribute to continuous improvement of delivery processes and automation Core Technical Expertise: Network & Security Fundamentals Strong understanding of: • TCP/IP, ports, and protocols • Routing (BGP, OSPF) and WAN technologies • LAN/WAN architectures and network design fundamentals Security & Network Technologies Experience with enterprise security solutions: • Firewalls (Palo Alto, Fortinet, Cisco, Check Point) • VPN technologies (IPsec / SSL VPN) • NAT, segmentation, and policy-based security Secure Access & Cloud-Delivered Security Delivery & Project Management Skills: • Strong experience in technical project delivery / service implementation • Ability to manage multiple parallel customer deployments • Solid understanding of: • Project lifecycle management • Risk and dependency management • Vendor and stakeholder coordination Professional Skills: • Excellent customer-facing communication and stakeholder management • Strong problem-solving and decision-making skills • Ability to translate technical concepts into customer-friendly language • High attention to detail with strong ownership and accountability mindset • Self-driven and proactive with the ability to work in a global environment Qualifications: • 3–5+ years of experience in: • Network/security implementation, service delivery, or project management roles • Experience delivering firewalls or managed security services is highly preferred Certifications (Preferred): • Cisco (CCNA / CCNP) • ITIL Foundation or equivalent service management certification • Project Management certifications (PMP, Prince2) – advantage • Vendor certifications (Palo Alto, Fortinet) – advantage Education: • BCA / graduates or candidates with relevant qualifications in cybersecurity, information technology or related fields. This role is open to candidates legally authorized to work in India. At LevelBlue, including teams that previously operated as Trustwave, we support flexible work and bring people together in person for key moments based on role, team, and business needs. LevelBlue is committed to a culture of respect, inclusion, and equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other status protected under applicable law. To all agencies: Please do not contact LevelBlue employees outside of the Talent Acquisition team. LevelBlue’s policy is to only accept resumes from agencies through its approved agency process and with a valid agreement in place. Any resume submitted outside this process will be considered the property of LevelBlue, and no fee will be paid if a candidate is hired from such a submission. #LI-JF1