Solution Innovation Analyst

Job description

**Join Pigment: The AI Platform Redefining Business Planning** Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario. With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you. ## **About the Role** As a Solution Innovation Analyst, you will be the operational backbone of the Solution Innovation Center. You will support Account Executives and the wider GTM organisation with the day-to-day mechanics of getting RFPs, security reviews, and questionnaires completed accurately and on time, and help keep our Consensus demo automation platform and video content pipeline running smoothly. You will work cross-functionally on a regular basis, partnering with teams such as Legal and Security to get responses reviewed and signed off. This is an entry level or early career role within the Solution Innovation Center, based in our Paris office, ideal for someone looking to build a foundation in presales operations and grow into broader Solutions Consulting responsibilities. ### What we offer - Competitive package - Stock options to ensure you have a stake in Pigment's growth - The best health insurance with Alan Blue, entirely free for you and your family - Weekly Lunch and Lunch vouchers (Swile card) to cover your lunch breaks with total flexibility - Subscription to Egym Wellpass (ex-Gymlib) for full access to gyms, studios, and wellness spaces across France - A Learning Stipend per year, for you to develop into areas that amplify impact for your careers or personal development - Remote work stipend to have the best work station possible at home - Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London - High-end equipment (based on stock/availability) to do your work in the best conditions ### What You'll Do: ### **RFP Operational Support** - **Intake & Triage –** Support the SC team and wider GTM organisation with the operational processes around incoming RFPs, prioritising and routing requests appropriately. - **Document Handling –** Manage the upload, formatting, and export of RFP documents, ensuring AEs and SCs have what they need in the right format and on time. - **Platform & User Administration –** Administer user access and permissions within Ombud, Pigment's RFP tooling, keeping the platform running smoothly for the wider GTM team and becoming a go-to resource for basic platform questions. - **Status Tracking –** Keep RFP trackers and dashboards current so that the GTM Org and leadership always have visibility into RFP performance. ### **Infosec Questionnaire Support** - **Technical SC Partnership –** Work closely with the Technical Solution Consulting team to respond to Infosec questionnaires, coordinating inputs and ensuring responses are submitted accurately and on time. - **Question Routing –** Triage incoming Infosec questions, handling standard items directly from the answer library and routing anything technical to the Technical SC team. ### **Demo Automation Platform Administration (Consensus)** - **User Administration –** Manage user access and permissions within Consensus, Pigment's demo automation platform. - **Content Administration –** Organise, tag, and maintain content within Consensus so that demo videos and Interactive Product Tours stay current and easy for the field to find. ### **Content Creation & Video Editing (Descript)** - **Content Support –** Support the creation of demo videos and other digital content, using Descript to edit and produce assets for the Video demo library. ### **Cross-Functional Coordination** - **GTM Partnership –** Act as a responsive point of contact for AEs on RFP status, timelines, and next steps. - **Legal & Security Coordination –** Work cross-functionally with teams such as Legal and Security to route questions, gather input, and get RFP and Infosec responses reviewed and signed off. - **CSM Coordination –** Support Post-Sales teams with the administrative steps of security and infosec review requests, routing them to the right owner. ### Who You Are: - **Experience:** Entry level or early career (1-3 years). Some experience in the software industry or operational experience in an industry setting would be an advantage. No prior presales experience required. - **Location & Language:** Based in our Paris office, with fluency in English required. - **Organised & Detail-Oriented:** Comfortable managing multiple requests at once, with a strong eye for accuracy and consistency in written material. You must be able to work under pressure and manage tight deadlines. - **Process-Minded:** Enjoys bringing structure and reliability to operational workflows, and takes ownership of the tasks in front of them. - **Proactive Communicator:** Openly communicates status, roadblocks, and concerns with the SIC team and stakeholders across GTM. - **Coachable:** Takes ownership of individual learning, asks questions, and seeks support on assigned tasks as they ramp. - **AI-Proficient:** Comfortable using AI tools to automate process workflows and improve day-to-day efficiency, and keen to keep exploring new ways AI can streamline operational work. - **Collaborative:** Works well within the SIC team and with outside teams (AEs, Post-Sales, Legal, Security, Product) when called upon. ### How We Work: - **Thrive Together:** We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet - **Never Settle:** We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community - **Go for it:** We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission - **Be real, be humble:** We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment