Solution Manager

Job description

# Solution Manager > Teleport · Shenzhen, China · Full-time · Posted 2026-05-08 **Salary:** unknown currency 350,000–500,000 **Workplace:** on_site **Department:** Commercial ## Description **Role Overview** The Solution Manager supports the design, development, and implementation of customized logistics solutions for e-commerce marketplaces and retailers. This role collaborates with cross-functional teams—including Operations, Finance, Commercial, and Network Planning—to assist in the delivery of solutions that meet customer needs and drive operational efficiency. The ideal candidate is detail-oriented, proactive, and has foundational experience in logistics or supply chain. This position is ideal for individuals looking to deepen their exposure to solution development and logistics project execution in a fast-paced environment. **Key Responsibilities** 1\. Solution Development & Launch \[Solution Completion SLA\] - Develop, formulate and deploy cross-border e-commerce logistics solutions across transportation, customs, and supply chain operations. - Gather requirements, coordinating pilot activities, and tracking launch progress. - Ensure documentation and implementation steps are completed accurately and on schedule. 2\. Cross-Functional Coordination - Collaborate with Operations, Finance, Network Planning, and Commercial teams to execute solution components. - Translate customer requirements into internal action plans and workflows. - Facilitate smooth information flow between teams to support alignment and delivery. 3\. Performance Tracking & Improvement \[Solutions GP\] - Monitor key metrics to track solution performance post-launch. - Collect feedback from internal stakeholders to identify operational or customer-related improvement areas. - Contribute to process enhancement and solution optimization efforts. 4\. Project Execution - Maintain project trackers, timelines, and documentation. - Identify risks or blockers and curate action plan to mitigate identified risks - Ensure timely completion of assigned tasks within broader solution rollouts. 5\. Team Collaboration & Best Practices - Work closely with cross-functional team to align on timelines, dependencies, and outcomes. - Contribute to the development and upkeep of templates, SOPs, and knowledge bases related to solution design. - Participate in team discussions and share insights or learnings from past projects. ## Requirements These are minimum-requirement skills and a ‘must-have’ for the role: (If any, otherwise you can skip) - Bachelor’s degree in Supply Chain Management, Business Administration, or a related field. - Experience in logistics, supply chain management, or product management, preferably in cross-border e-commerce. - Strong analytical skills with the ability to translate market research into actionable product strategies. - Proven experience in product lifecycle management and product development. - Familiarity with logistics routing planning, SLA management, and supplier management. - Excellent communication, project management, and leadership skills. - Ability to work cross-functionally with diverse teams and stakeholders - Knowledge of cross-border logistics, transportation, and customs processes. - Comfortable with data tracking and performance metrics using Excel or dashboards. - Strong coordination and organization skills. - Ability to manage multiple tasks with attention to detail and accountability for timelines. - Communication & Collaboration - Clear and professional communication skills. - Eagerness to learn and take ownership of tasks with minimal supervision. ## Benefits 1, 20 days annual leave per service year 2\. 90% discount for AirAsia flights 3\. Diversified and multinational working environment. ## Apply [Apply at Teleport](https://apply.workable.com/teleport-careers/j/A93261D40A/apply) --- Powered by [Workable](https://www.workable.com)