Solution Manager - Tagetik & Disclosure Management Solutions (all humans)

Job description

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle. Our team operates across Austria and Slovakia, supporting business-critical solutions and projects throughout their entire lifecycle, from planning and implementation to stabilization, continuous improvement, and operational support. We offer exciting opportunities for professional growth across multiple career paths. What to do: Own and manage the Tagetik, Workiva, and AMI solutions portfolio , ensuring availability, scalability, performance, and alignment with business objectives. Establish and maintain internal and regulatory processes, ensuring proper documentation, data security, and compliance with industry standards and Erste Digital policies. Lead and coordinate both Run-the-Bank and Change-the-Bank activities, including resource planning, budgeting, and forecasting to support operational excellence and strategic development. Drive and oversee incident, problem, and change management processes for the portfolio. Ensure seamless integration of portfolio solutions with the broader IT landscape while maintaining architectural alignment. Collaborate closely with business stakeholders, product owners, cross-functional IT teams, clients, and external vendors to deliver high-quality solutions. Evaluate emerging technologies and industry trends, driving innovation and contributing to the long-term solution strategy. Manage server setup, configuration, and administration activities. Install and maintain operating systems, including Windows Server and Linux environments. Monitor system performance, availability, and resource utilization to ensure reliable operations. Plan and execute system updates, patches, and maintenance activities. Troubleshoot and resolve hardware, software, and infrastructure-related issues. You check these boxes: At least 5 years of professional experience in Solution Management, with the ability to understand business processes and translate customer requirements into effective technical solutions. Strong knowledge of ServiceNow and application management practices. Proven experience in vendor, stakeholder, and customer management, supported by excellent negotiation skills. Strong communication skills with the ability to engage effectively with both technical and non-technical audiences. A collaborative mindset, strong sense of ownership, and the confidence to challenge the status quo when seeking the best outcome for the business. Ability to facilitate requirements discussions and present complex topics to business stakeholders and customers. Willingness to occasionally travel to Vienna . Fluent English: German is considered an asset. Why you will like us: Possibility to benefit and learn from our international, talented and passionate community at Erste Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic Health Care – Taking care of your health is important. That’s why we contribute to your above standard medical examination and provide a helpline in case of hard lifetime situations. You also receive a salary compensation during sick leave Work-Life-Balance – Sabbatical, paternity leave, contribution to marriage & childbirth, 4 days of extra holiday per year, contribution to the 3rd pillar and MultiSport card. This is how we promote a balance between work, leisure, and family Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital A competitive and performance-related salary dependent on your professional and personal qualifications is granted - we are obliged by law to quote the minimum wage of EUR 2500 EUR gross per month for this full time position. But this is just a formality, we are more than happy to discuss your actual expectations. The way we are: Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.