Solution SpecialistLocation: Auckland, Head OfficeReporting to: Service Delivery Manager Employment type: Permanent, Full-timePrincipal ObjectivesThe Solution Specialist’s principal objectives are to execute on our on-premises implementations, projects, consultation, and other dedicated client professional services agreements, as well as the client facing team for our rapidly increasing platform projects around the world. They are responsible for ensuring the delivery of great outcomes for our clients. In summary, they help to generate exceptional client experiences while migrating our clients to our platform offerings.Key responsibilities Develop and maintain an extensive understanding of the cinema industry’s business operations to effectively configure and support Vista software for clients, becoming an expert in Vista’s suite of software modules Perform project discovery, analyze client requirements, create system designs, and implement solutions within the Vista suite of software, testing the configuration to satisfy client requirements Install and configure the Vista on-premise and platform software, as part of both smaller consultation projects and full-scale, long-term deployments, remotely and onsite, Effectively train Vista clients both remotely and in person Consult with clients on best practices, helping them realize the full potential of the Vista software Take ownership of project tasks, delivering through to completion Build strong relationships with clients and team members Expected to perform cross-regional and cross-departmental tasks and initiatives as assigned either on an ad-hoc, temporary basis, or as part of a more formal rotation program While we intend to perform the vast majority of work during standard business hours, team members may be asked to assist with some work items that cannot be performed while clients are operating, including but not limited to system upgrades, maintenance items, or assist with other urgent or business critical, configuration and / or support items Travel domestically and internationally Other responsibilities as assigned RequirementsQualifications and experience:Degree in Information Technology, Computer Science or equivalent (preferred)Experience in software application support, deployment, and consultancyStrong knowledge of SQL Server, .NET (preferred), advanced user of Windows systems, including IIS, DNS, DHCP, NetworkingAbility to work on several tasks or projects simultaneously, prioritizing and following through to successful resolutionExcellent problem-solving and analytical skills, verbal and written communication, and organizational skills with meticulous attention to detailAbility to remain composed under pressure, using independent discretion and judgment to assess situations and respond appropriatelyCommitment to excellent customer service and dedication to creating great outcomes and working relationshipsExperience in project management and governance (preferred)Strong knowledge of cinema operations (preferred)Strong knowledge of MS Office (Outlook, Word, Excel, PowerPoint, Access)Current valid passport or able to obtain one promptly if required Experience with AI toolsets (Copilot & Avo) is preferredBenefitsWe have a range of benefits that include: Outstanding flexibility to support a healthy work-life balance Hybrid working Medical and Life insurance Volunteer day, enhanced paid parental leave and wellness benefits Strong mentoring & career development focus Fun team events including the Vista Innovation Cup If you enjoy a challenge and working in a dynamic and collaborative team, you’ll love working at Vista.We value inclusivity celebrate diversity and are committed to offering equal opportunity to our staff and candidates — regardless of gender, age, race, ethnicity, marital status, disability, sex, sexual orientation, religious, ethical beliefs or political opinion. This commitment is reflected in all our employment policies and procedures.Shared Standards Our Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group. The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy. One Crew We're a diverse team, in different places and functions, and we're at our best when we connect, help and collaborate. Shine a Light We communicate openly, we explain the why, and we ask when we don't understand. We don't leave people in the dark. Make it Happen We make good things happen as people and as teams through our focus on delivery. Chase Great We challenge ourselves and each other to keep improving.
Solution Specialist
Location: Auckland, Head Office
Reporting to: Service Delivery Manager
Employment type: Permanent, Full-time
Principal Objectives
The Solution Specialist’s principal objectives are to execute on our on-premises implementations, projects, consultation, and other dedicated client professional services agreements, as well as the client facing team for our rapidly increasing platform projects around the world. They are responsible for ensuring the delivery of great outcomes for our clients. In summary, they help to generate exceptional client experiences while migrating our clients to our platform offerings.
Key responsibilities
- Develop and maintain an extensive understanding of the cinema industry’s business operations to effectively configure and support Vista software for clients, becoming an expert in Vista’s suite of software modules
- Perform project discovery, analyze client requirements, create system designs, and implement solutions within the Vista suite of software, testing the configuration to satisfy client requirements
- Install and configure the Vista on-premise and platform software, as part of both smaller consultation projects and full-scale, long-term deployments, remotely and onsite,
- Effectively train Vista clients both remotely and in person
- Consult with clients on best practices, helping them realize the full potential of the Vista software
- Take ownership of project tasks, delivering through to completion
- Build strong relationships with clients and team members
- Expected to perform cross-regional and cross-departmental tasks and initiatives as assigned either on an ad-hoc, temporary basis, or as part of a more formal rotation program
- While we intend to perform the vast majority of work during standard business hours, team members may be asked to assist with some work items that cannot be performed while clients are operating, including but not limited to system upgrades, maintenance items, or assist with other urgent or business critical, configuration and / or support items
- Travel domestically and internationally
- Other responsibilities as assigned
Requirements
Qualifications and experience:
- Degree in Information Technology, Computer Science or equivalent (preferred)
- Experience in software application support, deployment, and consultancy
- Strong knowledge of SQL Server, .NET (preferred), advanced user of Windows systems, including IIS, DNS, DHCP, Networking
- Ability to work on several tasks or projects simultaneously, prioritizing and following through to successful resolution
- Excellent problem-solving and analytical skills, verbal and written communication, and organizational skills with meticulous attention to detail
- Ability to remain composed under pressure, using independent discretion and judgment to assess situations and respond appropriately
- Commitment to excellent customer service and dedication to creating great outcomes and working relationships
- Experience in project management and governance (preferred)
- Strong knowledge of cinema operations (preferred)
- Strong knowledge of MS Office (Outlook, Word, Excel, PowerPoint, Access)
- Current valid passport or able to obtain one promptly if required
- Experience with AI toolsets (Copilot & Avo) is preferred
Benefits
We have a range of benefits that include:
- Outstanding flexibility to support a healthy work-life balance
- Hybrid working
- Medical and Life insurance
- Volunteer day, enhanced paid parental leave and wellness benefits
- Strong mentoring & career development focus
- Fun team events including the Vista Innovation Cup
If you enjoy a challenge and working in a dynamic and collaborative team, you’ll love working at Vista.
We value inclusivity celebrate diversity and are committed to offering equal opportunity to our staff and candidates — regardless of gender, age, race, ethnicity, marital status, disability, sex, sexual orientation, religious, ethical beliefs or political opinion. This commitment is reflected in all our employment policies and procedures.
Shared Standards
Our Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group. The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy.
One Crew
- We're a diverse team, in different places and functions, and we're at our best when we connect, help and collaborate.
Shine a Light
- We communicate openly, we explain the why, and we ask when we don't understand. We don't leave people in the dark.
Make it Happen
- We make good things happen as people and as teams through our focus on delivery.
Chase Great
- We challenge ourselves and each other to keep improving.
Vista Group (NZSX & ASX: VGL) is a global leader and parent company to several brands that provide software and technology solutions across the film industry sectors of distribution, exhibition, and moviegoers. Vista Group includes Vista (cinema management software), Veezi (cloud-based software for the independent cinema market), Movio (data analytics and campaign management tools), Maccs (film distribution software), Numero (box office reporting for film distributors and cinemas), Powster (creative studio platform) and Flicks (moviegoer publication to find what and where to watch content). Our love for cinema and film drives the purpose and foundations of our brands that generate innovation for our clients and the film industry as a whole. We are a New Zealand company with a global footprint, bringing together a group of brands that provide an innovative range of complementary technology solutions across the industry.With more than 700 crew, based across six main offices in New Zealand (Auckland headquarters), the USA, the UK, South Africa, the Netherlands, and Mexico, our people are our most important asset. Across the group brands our teams provide market-leading services to clients in more than 100 countries. We are proud of our diversity and have placed a high priority on being an inclusive workplace that is reflective of our clients and communities. It is important to us to foster an environment that empowers people to realise their full potential. We aim to do ‘good things with good people’ and we’re proud to say that more than two decades on that’s exactly what we do every single day.
Vista Group (NZSX & ASX: VGL) is a global leader and parent company to several brands that provide software and technology solutions across the film industry sectors of distribution, exhibition, and moviegoers. Vista Group includes Vista (cinema management software), Veezi (cloud-based software for the independent cinema market), Movio (data analytics and campaign management tools), Maccs (film distribution software), Numero (box office reporting for film distributors and cinemas), Powster (creative studio platform) and Flicks (moviegoer publication to find what and where to watch content).
Our love for cinema and film drives the purpose and foundations of our brands that generate innovation for our clients and the film industry as a whole. We are a New Zealand company with a global footprint, bringing together a group of brands that provide an innovative range of complementary technology solutions across the industry.
With more than 700 crew, based across six main offices in New Zealand (Auckland headquarters), the USA, the UK, South Africa, the Netherlands, and Mexico, our people are our most important asset. Across the group brands our teams provide market-leading services to clients in more than 100 countries. We are proud of our diversity and have placed a high priority on being an inclusive workplace that is reflective of our clients and communities. It is important to us to foster an environment that empowers people to realise their full potential.
We aim to do ‘good things with good people’ and we’re proud to say that more than two decades on that’s exactly what we do every single day.
