Solution Specialist, NAM Application Management

Job description

The Solution Specialist's role is to deliver support to end users in the organization with respect to how to use various types of business/operational software programs efficiently and effectively in fulfilling business objectives. This is a regional position based in the Kansas City, Missouri office. Responsible for providing end user support and ensuring timely issue resolution for several applications. Includes troubleshooting applications, integrations and software for internal customers, such as operations, accounting, and other business units. Works collaboratively with Project Managers/Business Analysts, Development/Application Managers, Technical Architects, User Support, Infrastructure and others to ensure effective cross-project communication and issue management. Responds to users’ functional questions or issues. Documents user issues and work with other DT&A team members and users to grow the knowledge base and document best practices, procedures, controls, training materials, etc. Assists with on-going maintenance of software (i.e., software upgrades), including development of test cases and scripts and perform system testing. Perform functional impact assessment for incidents, by documenting business impact, identifying which process steps are disrupted due to reported incident. Responsible for assisting in the design, delivery, and improvement of in-house software applications training programs and related materials. Create and maintain current-state (as-is) process flows for supported applications. Document common workaround processes users rely on to complete Proactively recommend process changes, configuration improvements and training/SOP updates based on ticket trends, recuring user behavior and operational efficiency observations. In addition to after-hour availability, work away from Kansas City and travel may be required, subject to requirements and management guidance. Additional Responsibilities: Other duties and project activities as assigned Education/Professional Certifications/Licenses High school diploma, Bachelor’s degree preferred in business or computer science Experience Basic qualifications: 2 years of experience with functional and technical aspects of major enterprise business systems and related technologies. Preferred qualifications: Strong technical or operational experience in financial, business operations, or trading systems. Knowledge/Skills/Abilities (including any physical demands) Basic qualifications: Working experience with standard business tools such as MS Windows Operating System and Office Suite (Word, Excel, etc.) Knowledge or hands-on experience in functional business areas, such as financial processing, standard accounting practices, information technology and trading operations Demonstrated ability to act in a support role to understand business processes, functional issues, related information technology needs and to work with Project Managers/Business Analysts to create solutions Ability to effectively manage multiple assignments and priorities Demonstrated experience establishing and maintaining effective working relationships with other business organizations; successful experience in working with diverse groups of people in a problem-solving environment History of applying varied approaches to solve complex business support challenges of significance to the organization Demonstrate excellent verbal and written communication skills Proficient at Touch Typing Equipment Used Typical office equipment: PC, telephone, printers, scanning Working Conditions Typical climate-controlled office environment. Extensions of regular working hours are occasionally necessary to complete time sensitive projects, attend training or to respond to emergencies. Spends long periods of time working on a computer screen. Occasional travel may be required. Employee Supervision Not applicable. Decision Making/Accountability May assist with the following: Analysis of back-office business systems and integration processes; documents operational specifications requirements; translates business process into computer system requirements; reviews systems and makes recommendations for customization based on knowledge of relevant business processes; applies thorough understanding of the software development life cycle; efficient implementations of system enhancements that meet user requirements and project deadlines; recommends procedural changes to operational personnel and management as deemed necessary. What We Offer We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world. - Comprehensive benefits program including medical, dental and vision care coverage, flexible spending account plans, employee assistance program, life insurance and disability coverage - 401k with Company Match - Family Friendly Benefits including childbirth and parental leave, fertility and family building benefits - Paid Time Off (PTO) and Paid Holidays - Flexible work available (not applicable to all roles) Diversity & Inclusion LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion. LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply. Equal employment opportunity (EEO) Louis Dreyfus Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Sustainability Sustainable value is at the heart of our purpose as a company. We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.