Solution Support (f/m/d) Release Engineer

Job description

Your tasks You take ownership of complex customer escalations that require development-level support and coordinate them across Support, Engineering, QA and Deployment. You provide advanced technical support for our autonomous mobile robots (AMRs), covering software, system and hardware-related issues. You investigate technical issues using logs, telemetry, field data and customer feedback to identify their root causes. You coordinate corrective actions with our development, deployment and service teams and follow them through validation and rollout. You keep track of the operational software state of our robot fleets, including software versions, configurations and rollout status. You coordinate software releases and ensure they are validated and ready for safe deployment to customer fleets. You monitor software performance in the field and identify recurring issues, failure patterns and performance problems. You develop dashboards, reports and analysis tools that create transparency around fleet health, software quality and rollout progress. You bring insights from field incidents back into our development organization and help turn them into product and process improvements. Requirements You have a degree in robotics, computer science, electrical engineering, mechatronics or a comparable technical background. You bring at least 3 years of experience in robotics software development, technical support, systems engineering, release management or a related field. You have experience with Linux-based systems, networking and distributed robotic systems. You have experience with version control systems, CI/CD pipelines and software rollout processes. You combine strong analytical skills with the ability to understand both technical details and the overall system behavior. You communicate clearly across technical and customer-facing teams and are comfortable coordinating different stakeholders. You are fluent in English and German. What we have to offer Cutting-edge technology : As pioneers in robotics we are able to navigate and manipulate without rails and guides and offer solutions to processes that no one could automate ever before! Team : We are an international team with more than 25 nationalities. You’ll work in a team with exceptionally smart, humble, collaborative and hardworking individuals. Culture : Come as you are! Join a vibrant, inventive, and diverse team that values collaboration over hierarchy. To innovate you need to fail from time to time — we always learn and improve. Workplace : Our office is located near the S‑Bahn station “Hirschgarten”. We work in a loft-style office with great equipment, our own workshop and testing area. Full Board : You don’t feel like thinking about what you want to have for lunch tomorrow, not to mention preparing it? Luckily, our french cook treats us with a freshly cooked free lunch everyday! And as the cherry on top, there is a packed fridge with drinks, fresh fruits and of course coffee! Flexibility : Flexibility is a top priority for us. Our hybrid working model for positions where presence is dispensable helps to achieve a healthy work-life balance. Benefits : We offer attractive holiday, Wellpass, health care, and compensation packages. Learn more about our current benefits here. Not sure if you meet every single requirement? That's okay. We know that great people don't always tick every box. If you're excited about the opportunity to help shape the future of robotics and believe you can make an impact, we'd love to hear from you. Your experience may be a great fit for this role or another opportunity at Jungheinrich Robotics. At Jungheinrich Robotics, fostering inclusivity is very important to us. We are dedicated to create an inclusive environment for all candidates and provide equal opportunities to all qualified applicants regardless of gender, ethnicity, age, national origin, sexual orientation, culture, or education. If you need any reasonable adjustments to make the application process accessible for you, we’ll do our best to accommodate you. Feel free to approach us for that!