Solutions Architect

Job description

**About Zowie:** At Zowie, we build AI agents that handle millions of real conversations every month, for brands like InPost, Empik, Decathlon, and Allianz. They track packages, sort out claims, and actually resolve the issues people bring them. We're changing how people interact with brands. At scale. **About the role:** With strong product traction among world-class enterprises, we’re now looking for a **Solutions Architect** to join us to lead a team of Technical Account Managers and to design and oversee the most sophisticated and impactful AI product implementations out there. It’s an amazing opportunity for a strategic, business-oriented technical person who loves making complex enterprise architectures work smoothly to generate a ton of value. Curious about the tech you’d be integrating our customers' systems with? Check out the tutorials [here](https://docs.zowie.ai/docs/onboarding-tutorials-to-ai-agent) and let’s chat! **What you'll do:** - Become an expert in mission-critical AI platform adoption by large enterprises. - Lead technical conversations with executives and senior enterprise stakeholders to help translate requirements into a jointly agreed architecture and adoption plans. - Design complex multi-system integrations (e.g., e-commerce, CRM, data layers, telephony); run discovery and solution workshops; guide implementation. - Lead a team of Technical Account Managers (TAMs) to ensure reliable delivery of best in class solutions that meet customer needs. - Support expectation-setting with customers and channel feedback to Product and leadership to inform roadmaps and standards. **Ideally, you'll bring with you:** - 3+ years of experience designing and delivering complex software solutions to enterprise customers. - In-depth grasp of complex enterprise architectures - data storage, interoperability, etc. - Hands-on integration (REST/GraphQL) skills. - Strong stakeholder management and executive relationship building skills. - Leadership and coaching mindset to enable TAMs, customers, and partners to adopt Zowie successfully and scale. - Great planning and prioritization skills in a fast-paced environment. - Excellent communication skills in both English and Polish. **It will be awesome if you also have:** - Experience launching AI Agents and driving adoption with enterprise customers. - Knowledge of telephony: SIP trunking and call routing/setup. **AI-native culture:** Our team embraces AI as a fundamental part of how we work - not just for speed, but for creativity, documentation, and scale. We’re looking for people who are excited to develop within this space and contribute to such culture by bringing ideas to the table, and continuously evolving their approach to leverage emerging tools. **We are:** - Ambitious and innovative. We never settle. We always look for better ways of doing things. - Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team. - Unafraid of change. The market we're in is changing rapidly, and we thrive in this ever-evolving environment. - Growing fast. You’ll have a lot of autonomy and impact as we grow.