Solutions Architect

Job description

Job Title : Solutions Architect Group/Team: Event Technology & Registration Reports to: Client Services & Business Operations Director Location: Singapore, Hybrid Employment Type: Fixed-term contract, salaried Travel Requirements: 10% WHO WE ARE OPUS AGENCY The Opus Agency, Asia Pacific is a future-forward full-service global event agency with over 400 team members in the United States, London, Sydney, Singapore, and New Zealand. The world’s leading brands and upstart category creators trust Opus Agency with their flagship programs and holistic event portfolios. Across four decades, our story is one of realisation—a realisation of outstanding talent, a nurtured culture, and integrated end-to-end capabilities. To us, it's simple: success is propelled through the power and potential of people coming together. WHAT WE ARE LOOKING FOR At Opus we work with some of the world’s most influential brands to design, create, and manage their most important events and experiential campaigns. The Solutions Architect is responsible for working with clients to recommend, architect, integrate and oversee the event technology and experiential solutions, while managing third party technology relationships and contracts. The Solutions Architect will work within event teams to ensure multiple external event technologies come together flawlessly to create a successful and innovative event. In the digital event space, the event happens online, and you are responsible for making sure the doors open and the lights turn on. YOU SHOULD HAVE 3+ years’ experience in a services organization delivering technology 5+ years’ experience with a broad array of technology disciplines including Architecture, Application Development, Technology Delivery and Service, and Data Management Bachelors degree from four-year institution is preferred Supervisor experience preferred ESSENTIAL RESPONSIBILITIES Collaborate with project stakeholders, recommend and document event technology solutions Provide technical oversight on Event Technology for Digital, Hybrid and In-Person engagements Guide event teams and clients through integrating multiple event technologies Work as a consultant in area of expertise on Opus’s events, from simple to moderate complexity Effectively manage relationships with clients, vendors, and project stakeholders Work with multiple, external registration tools and digital platforms and consult clients on all of them Effectively delegate technical tasks to Implementation team Perform Quality Assurance and User Acceptance Testing PREFERRED KNOWLEDGE While you won’t be required to implement these things, it’s important that you have a basic understanding of the below concepts so you can speak intelligently to them in meetings with technical partners and so you can better ask questions and understand technical workflows: Understand the platform landscape (Registration, Digital, interactive, analytics, reporting, etc) Internet Infrastructure concepts – Domains, DNS (CName, MX, and SPF setup), cloud servers, load balancing, SEO knowledge/tracking (i.e. UTM vs Tag IDs), Frontend concepts – understand HTML/CSS/JS/frameworks limitations, UI/UX, time to implement Site state concepts – cookies, session states, client vs server data flows Integrations – webhooks vs APIs, how they work, authentication, restrictions Video streaming protocols (RTMP, RTSP, WebRTC, etc) Data structure – types of data and how they are represented, how data is stored and retrieved (XML, JSON) Basic understanding of SQL Databases Basic understanding of data security, infosec and GDPR COMPETENCIES Time Management Project Management Prioritization Client Communication Stakeholder Translation Quality Assurance Critical Thinking Organizational Skills Problem Solving Analytical Skills Verbal Communication Written Communication Presentation Skills Independent Work Team Collaboration Attention to Detail Big Picture Thinking Stress Management Confidentiality Interpersonal Skills Professional Presence Integrity Commitment to Excellence Self-Motivation Deadline-Driven WHAT YOU CAN EXPECT IN RETURN High-powered tech to help you perform your best Work with global, market leading brands Global travel opportunities Paid Birthday leave Paid monthly wellness day Regular social events A hybrid work environment A vibrant, modern workplace A competitive Paid Parental leave policy An in-house L&D program Additional funds allocated to your personal learning & development NOT SURE IF YOU SHOULD APPLY? Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At The Opus Group, we are dedicated to building a versatile, inclusive team with a variety of backgrounds and a growth mindset - so if you’re excited about this role, but your past experience doesn’t align perfectly with every single item listed in this job description, we encourage you to apply. You may just be the right candidate for this role, or we may have other roles that better align with your skillset. PHYSICAL REQUIREMENTS: Individuals will be required to sit for the majority of the day and may be required to stand as needed. May require ability to ambulate primarily on a level surface for periodic periods throughout the day. Individuals may be required to travel via airplane, train, taxi, car and/or other means of transportation, as needed. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. OTHER DUTIES AND ACKNOWLEDGEMENT This position requires verification of Australian citizenship due to citizenship-based legal restrictions and/or proof of right to work. The ability to meet The Opus Group background screening process are required for this role. The Opus Group does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.