Solutions Architect (Software Implementation)

Job description

**Why project44?** At project44, **we believe in better.** We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world. With our**Decision Intelligence Platform,*****Movement*****,** we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. **Solutions Architect (Software Implementation)** - We are looking for a Solutions Architect to join our Customer Experience Team and work alongside Project Managers, CSMs, Sales, Tech, and Support to deliver a seamless implementation experience to our Customers. You will effectively manage post-contract integration projects across a variety of platforms, meeting agreed timelines and maximizing customer satisfaction. You will be working alongside an established team of other solution architects, with various backgrounds in logistics and technology. **Key Accountabilities:** - Lead API Solution Design phases for customer implementations, translating business requirements into scalable, secure, and performant technical architectures aligned with project44 best practices. - Own and produce Implementation Design Documents (IDDs), including system architecture, API flows, data mappings, dependencies, assumptions, and risks. - Act as the technical authority for customers, providing hands-on guidance and troubleshooting throughout implementation with a broad and deep understanding of project44 APIs, products, and integrations. - Collaborate closely with Engineering, Product, and Technical Support teams to validate designs, resolve technical blockers, and influence product improvements based on customer feedback. - Support and coordinate System Testing and User Acceptance Testing (UAT), ensuring solutions meet functional, performance, and reliability requirements. - Lead technical readiness for Go-Live, including cutover planning, validation, and post-deployment checks. - Provide Hypercare support post-launch, proactively monitoring integrations, resolving issues quickly, and ensuring customer stability and satisfaction. - Serve as a technical liaison between customer technical teams and internal stakeholders, ensuring clear communication, expectation management, and alignment throughout the project lifecycle. - Apply light project management skills to manage timelines, dependencies, and deliverables; track work using time-tracking tools and manage tasks and issues via internal systems (e.g., Jira, Zendesk, Rocketlane). - Contribute to process improvement, documentation standards, and reusable solution patterns to improve scalability and consistency across implementations. - Support pre-sales or discovery activities as needed by providing technical input, solution feasibility assessments, and implementation estimates. - Facilitate standard project management methodology for all implementations, including, but not limited to: - Leading technical kick-off calls - Technical deep dive – review the APIs in detail, consulting with customer to provide best practices and most efficient set up of the APIs - Providing input on test plans and training - Weekly status meetings – weekly calls with customers to review progress, obstacles, upcoming tasks, etc. - Post-implementation hyper care – ensure the implementation is a success, before transitioning the account to our customer success team. **Requirements & Preferred Skills:** - Fluent in **English (written and spoken)**; - **Spanish OR/AND Italian** language skills are a strong plus. - 3–5 years of customer-facing experience in one or more of the following areas: - Customer integrations and technical implementations - Software or SaaS systems delivery - Supply chain, transportation, or logistics technology integrations - Proven experience working with API and delivery tools, such as Postman, Observe, JIRA, Confluence, and Microsoft Office (or equivalent productivity tools). - Strong ability to proactively identify, assess, and clearly communicate technical risks, dependencies, and opportunities to both technical and non-technical stakeholders. - Comfortable working in a fast-paced, cross-functional environment, balancing multiple customers, priorities, and timelines. - Willingness to travel occasionally to support customer engagements and on-site activities as required. - Experience integrating with or supporting TMS and ERP systems is highly desirable. **In-office Commitment:**Our office is where ideas spark, connections thrive, and innovation comes alive. The expectation is to be on-site, **in office four days a week** as this offers the chance to immerse yourself in the energy of the office and collaborate with your co-workers. Together, we’re building something extraordinary—learn, grow, and thrive in our fast-paced, transformative environment. **Diversity & Inclusion** At project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day. We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture. project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application! For any needed accommodations during the hiring process, please email [recruiting@project44.com](mailto:recruiting@project44.com). Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements. **About project44** Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.