Solutions Consultant

Job description

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market. ## **Department Focus:** The Implementation & Consultation team at Deliverect is a dedicated group of seasoned professionals committed to driving unparalleled success for enterprise businesses. Leveraging a deep understanding of large-scale needs, we craft seamless technical integration plans that streamline processes, reduce errors, and elevate operational efficiency, directly contributing to our clients' ambitious business goals. Our holistic approach encompasses expert project management, technical proficiency, and continuous improvement, ensuring quality and mitigating risks. We collaborate closely with customers to tailor our services to their unique requirements, providing ongoing support and customization to maximize their platform benefits and achieve significant gains in customer satisfaction and ROI. ## **Your Impact:** As a Solutions Consultant at Deliverect, you will play a pivotal role in driving company growth by providing strategic guidance and technical expertise to our Enterprise clientele. Acting as both a technical authority and a trusted business partner, you will bridge the gap between complex developer ecosystems and business operations while navigating high-stakes environments to design adoption paths that directly shape our product roadmap and long-term customer success. This will be either a full-time, hybrid role with a flexible work schedule, offering 3 days in a local European office and 2 days from the comfort of your home. Or a fully remote role working from the comfort of your home dependent on your location. ### What you will do: - Analyze complex enterprise customer workflows, translate technical requirements into scalable implementations, and lead deep-dive technical alignment sessions. - Guide clients beyond basic setup by recommending best ways of working, operational best practices, and optimized integration architectures tailored to business needs. - Act as the primary technical advisor to technical leads and C-suite executives, articulating complex concepts clearly across multi-phased projects. - Partner with Product Managers and Engineering teams to share structured Voice of Customer (VOC) feedback, identify product gaps, and influence platform roadmaps. - Establish structure in ambiguous, high-pressure environments by prioritizing critical initiatives and resolving shifting requirements with agility. - Guide clients through the full onboarding and adoption lifecycle by executing end-to-end (E2E) systems testing, delivering tailored training programs, and ensuring seamless deployments. - Apply systems thinking and root-cause analysis to troubleshoot complex integration, middleware, and API challenges to resolution. - Document and escalate platform bugs, optimize team implementation frameworks, and mentor team members to foster technical excellence. ### What you will bring: - Fluency in English is required & any additional languages are a plus. - 3+ years of client-facing experience managing complex, multi-phased technical implementations or project lifecycles within a fast-paced SaaS environment. - 4+ years of hands-on experience working directly within a technical scope (REST APIs, webhooks, integration architectures, and developer documentation). - Deep API & Integration Literacy: Proven ability to read, navigate, and architect solutions using complex API documentation, REST APIs, webhooks, middleware systems, and token authentication. - Executive-Level Communication: Superior verbal and written communication skills with comfort presenting to and influencing C-suite stakeholders and non-technical business leaders. - Systems & Troubleshooting Aptitude: Systematic approach to evaluating end-to-end data flows combined with a root-cause troubleshooting mindset. - Automation & Tooling Experience: Proficiency with Python and Google Apps Scripts, alongside hands-on experience using API testing tools like Postman or Bruno. - Technical Analytics: Experience leveraging data and monitoring tools such as Looker, BigQuery, or Grafana to analyze system health and performance metrics.