Solutions Consultant

Job description

Why This Role Matters Azira is seeking a Solutions Consultant to join its Technical Services & Solutions Engineering team. This is a critical, high-impact, hands-on role that bridges pre-sales opportunity acquisition with robust post-sales technical execution. You will be the primary technical escalation point for client-facing questions, issues, and complex implementation needs — sitting between Product, Engineering, Data, and Client teams to ensure technical clarity, fast issue resolution, and a consistent client experience. The role operates across two core pillars: driving deal closure through pre-sales solutions consulting, and ensuring post-sales operational excellence through direct ticket ownership, strict SLA management, and deep technical troubleshooting. As the India-based technical services anchor, you will partner closely with a US counterpart to provide near-continuous global coverage and unified technical decision-making, and help define and mature a scalable Technical Services operating model. What You'll Do Pre-Sales Solutions Consulting Partner with Sales and Account Management to lead technical discovery sessions, mapping complex business requirements into viable technical architectures across data platforms, APIs, and the AdTech/MarTech ecosystem. Prepare and deliver high-impact product demonstrations, technical proof-of-concepts (POCs), and presentations to executive stakeholders, including CMOs, VPs, and Technical Directors. Perform precise technical deal cost-modeling to ensure proposed client architectures are optimized for financial viability, profitability, and delivery feasibility. Own technical responses for RFIs, RFPs, platform security evaluations, and technical questionnaires. Address technical objections, remove integration blockers, and validate custom feature feasibility during deal negotiations. Client-Facing Technical Ownership Serve as the primary technical point of contact for client questions, incoming support tickets, platform issues, and escalations. Take complete ownership of technical issues from intake through resolution and closure. Troubleshooting & SLA Management Conduct deep-dive initial investigations and rigorous root-cause analysis before escalating issues. Leverage internal logs, API triggers, and data pipelines to independently isolate faults. Strictly manage and enforce response and resolution SLAs. Triage and route issues appropriately to Engineering, Data Science, Ad Ops, Analytics, or Platform teams. Partner with the US Technical Services Lead on complex or high-risk escalations. Provide clear and professional client updates outlining issue diagnoses, immediate mitigations, and long-term action plans. Delivery Support & Enablement Support technical onboarding and implementation for new or complex clients. Provide guidance on data integrations, measurement, APIs, and platform usage. Cross-Functional Coordination Act as the bridge between client teams and internal technical functions. Coordinate across Engineering, Product, Data, and SRE teams. Track follow-through and progress on all open technical items. Operational Rigor Document recurring technical defects and issues. Maintain internal playbooks, FAQs, and technical documentation. Identify operational patterns and surface insights to Engineering and Product teams. Help inform the product roadmap and prevent recurring issues. Process & Scale Help define and mature the Technical Services operating model, including intake, prioritization, and escalation processes. Improve response times, first-touch resolution, and operational predictability. Participate in US–India handoffs, syncs, and shared reporting. What You Bring 5+ years of experience in Solutions Consulting, Technical Account Management, or Senior Technical Support Engineering within a SaaS, Data, or AdTech environment. Advanced proficiency in Python for data manipulation, parsing, API request automation, scripting, and root-cause data verification. Expertise in building, querying, and customizing Tableau dashboards. Strong ability to analyze performance metrics and diagnose data visualization discrepancies. In-depth knowledge of advertising technologies. Experience with Data Management Platforms (DMPs), Customer Data Platforms (CDPs), audience targeting infrastructure, and analytics frameworks. Strong practical experience with REST APIs, database queries, and cloud-based data architecture. Exceptional structured and analytical thinking. Proven ability to solve complex, multi-layered data and software integration challenges. Ability to clearly articulate complex data issues and technical architectures to non-technical client stakeholders, business leaders, and senior executives. Proven track record of maintaining executive-ready communication standards. Ability to create precise written action plans and maintain meticulous ticket management under pressure. Experience maintaining 98%+ SLA adherence and high client satisfaction (CSAT). A collaborative team player who thrives in fast-paced and start-up environments. Comfortable working under pressure and engaging with senior stakeholders. Ability to collaborate effectively with global teams across different time zones. About Azira Azira is a data-first media and insights company on a mission to reinvent how brands use data to make smarter decisions, from where to open their next location to how they connect with customers in the real world. We blend marketing, location analytics, and strategy into a single platform, helping leading brands take action with confidence. We move fast, think boldly, and care deeply about building things that matter.