Solutions Consultant - Estimate

Job description

ABOUT US Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who’ve shipped products for Autodesk, Electronic Arts, Nike, and Apple. We have raised over $175M with support from top-notch venture capital firms and more than 18 strategic investors—industry leaders in construction, building products manufacturing, and distribution. Higharc is seeking an accomplished Solutions Consultant to lead adoption of our Estimate module for new and existing customers. You'll sit within our post-sales organization, working directly with builders to turn a complex estimating workflow into a fast, confident habit. WHAT YOU'LL DO The best SCs on this team translate an estimator's real-world process into something that works inside Higharc, then stick with the customer until it sticks. You'll be the person a customer's estimating team calls when something breaks, when they want to push back on a workflow, or when they're ready to go all in. This role is built for someone who wants deep ownership of a single module and the customers who depend on it, not a generalist onboarding motion. Expect to: - Lead discovery and onboarding for the Estimate Module, mapping how each customer's estimating and purchasing teams actually work today - Train customers directly, including presenting to their leadership, and drive early, durable adoption - Own multiple customer relationships at once, running calls and troubleshooting sessions across several accounts in a single day - Troubleshoot issues in real time and know when to solve it yourself versus route it to Product or Engineering - File clear, well-documented feature requests and bugs based on what you're seeing across customers - Run UAT testing on new Estimate functionality before it reaches customers - Deliver regular account updates that give internal teams a real read on adoption health - Bring structured, strategic feedback back to Product — you're one of the best-informed voices on how Estimate is actually used ABOUT YOU You've spent real time in the weeds of estimating: you know what a takeoff looks like, where purchasing and estimating data disagree, and why builders get nervous about switching systems. You're equally comfortable running a hands-on training session and standing in front of a customer's leadership team explaining why a change is worth the disruption. You're organized enough to keep several customers moving at once without dropping a thread. You have: - 5+ years in estimating or purchasing, ideally in home building, though strong estimating experience elsewhere is fine - Expert-level Excel skills - Experience leading training, implementation, or onboarding for a technical or specialized audience - Strong project management instincts — you can organize internal and external teams around a plan and keep it moving - Confidence presenting to customer leadership, not just day-to-day users - Sharp problem-solving instincts and a genuine attention to detail - A friendly, patient communication style that holds up across multiple customers and multiple modules of complexity in the same week - Travel up to 20% for customer on-sites and company retreats WORKING AT HIGHARC Higharc has been remote first since our founding in 2018. We offer flexible hours so you can do your best work without missing out on life. Higharc offers competitive salaries with significant equity, in a fast-growing, well-funded company. Personal healthiness is an important value for us- we provide comprehensive medical, dental, and vision coverage, with flexible PTO, and meaningful maternity/paternity leave to all U.S based employees that are full-time. You'll also have access to other big-company benefits such like short and long-term disability plans and a 401K. Haven't worked remotely before? We provide a stipend to create the ideal home office. Please note: we are seeing an uptick of fraudulent recruiting activity claiming to be associated with Higharc. All communication and outreach from our in-house team will come from an @higharc.com email address.