Solutions Engineer

Job description

✨ TL;DR – Why This Role Matters We're building something new. As an AI Solutions Engineer, you'll be an expert in Scribe’s most complex and market-changing products, bridging the gap between closing the deal and delivering transformational outcomes. You, in partnership with your AE and CSM team, will earn the trust of F1000 executives in a discovery call as a technical expert for Scribe’s Workflow AI capabilities, designing groundbreaking solutions and communicating the art of the possible. Then you’ll roll up your sleeves to configure and lead a Proof of Concept for those solutions in the morning. You will be part of a brand new team and define how Scribe wins and delivers on its most strategic product, Scribe Optimize. You'll build the playbook from scratch, work shoulder-to-shoulder with our Sales, CS, and Product teams, and leave your fingerprints on the way the company scales. 📌 About the Role As an AI Solutions Engineer at Scribe, you will: - Own the technical layer of enterprise deals, partnering closely with Account Executives from discovery through close — running tailored Optimize demos, leading POC planning sessions, and designing proof of concepts that tie Scribe's Workflow AI capabilities to measurable customer outcomes. - Execute Scribe Optimize POCs, ensuring prospects see immediate value. - Build and communicate ROI narratives grounded in real workflow data — helping customers quantify time saved, cost avoided, and efficiency gained from Optimize recommendations. - Serve as a bridge between GTM and Product, acting as the primary voice of the customer for Optimize — documenting what's working, what's not, and what customers need next to inform the roadmap. - Develop repeatable playbooks for pre-sales technical motions, POC execution, and post-sale onboarding — turning first-principles learnings into scalable assets for the broader team. - Address technical and security questions during enterprise deal cycles, working cross-functionally with Engineering to resolve configuration issues and accelerate procurement. - Maintain deep technical knowledge across Scribe’s Workflow AI capabilities, serving as a resource to pre- and post-sales teams. 🔍 Check out this post https://scribe.com/library/sales-success-summer-summit-2025-takeaways-from-our-newest-team-members from members of our GTM team about what it's like to work at Scribe. 🌎 Location Strongly prefer candidates based in San Francisco or New York. This role will include travel up to 30% to meet with top tier customers and prospects. For those based in the SF Bay Area, this role will be hybrid 2-3 days a week out of our SOMA office. 🧩 What Makes You a Great Fit You'll thrive in this role if: - You have 5+ years in a Solutions Engineering, Solutions Architecture, Technical Account Management, or similar pre/post-sales technical role at a high growth SaaS company — and you're equally comfortable leading a technical demo with a VP of Operations and running a configuration setup call with a system admin. - You have strong AI fluency — you understand how large language models work, can speak credibly about LLM architecture, prompt design, model behavior, and AI output quality, and you're excited about the frontier of what Workflow AI makes possible. - You're comfortable working directly with AI/ML Engineering teams — translating customer requirements into technical context, participating in solutioning conversations, and advocating for customer-specific technical needs without losing the thread of business outcomes. - You can understand and articulate Scribe's Workflow AI technical framework — including how workflow data is captured, processed, and surfaced as insights — and you can explain it clearly to both technical and non-technical audiences. - You understand enterprise workflows and operational processes — you've worked with teams running on tools like Salesforce, ServiceNow, and SAP, and you know how companies think about process improvement and automation. - You build trust fast — with executive stakeholders and with end users alike — and you know how to anchor technical conversations to the outcomes that matter to each audience. - You're a builder at heart — energized by the ambiguity of being first, and excited to define what this function looks like rather than step into a pre-made role. - You're data-driven and ROI-obsessed — you know how to build a business case, validate assumptions, and help a customer see real, quantifiable impact. - You're collaborative and low-ego — you thrive in a team environment, partner closely with AEs and CSMs, and see your success as inseparable from theirs. Bonus points if you have: - Experience with process mining, workflow intelligence, or operational analytics tools (e.g., Celonis, UiPath Process Mining, ServiceNow Process Optimization). - Prior experience building or deploying AI-powered products in an enterprise context, or working within AI/ML product teams. - Prior experience in a founding or first-of-its-kind role at a high-growth SaaS company. - Background in management consulting, business process improvement, or digital transformation. - Familiarity with enterprise AI security reviews, model governance frameworks, or responsible AI practices. If you're reading this thinking "that's me!", we want to meet you! 🚫 This Role Is Not for You If - You prefer a fully defined playbook over building one from scratch. - You see pre-sales and post-sales as separate jobs — this role requires you to span both, fluidly. - You're uncomfortable with hands-on technical implementation work and want to stay strictly in an advisory capacity. - You avoid ambiguity or expect every customer engagement to follow a predictable path. 👋 About Us Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to document and scale how work gets done. Our Workflow AI platform automatically captures and optimizes workflows so teams work smarter, faster, and more consistently. We're growing fast — since our founding in 2019, we've grown to over 5 million users across 600,000 businesses. Based in San Francisco, we've been named a LinkedIn Top Startup, are valued at over $1 billion, and are backed by leading investors. Join us in our mission to uplevel how people do work. 🛠️ How We Work We are builders aspiring to master our crafts. We care deeply about our teammates and want to win, together. We fully embrace the following values: - Accelerate impact - Raise the bar - Make our users heroes - Clear is kind - Rapid learning machine - One team, one dream 💰 Compensation The range below represents the On Target Earnings for this role by tier. Final offers are determined by experience, scope, internal parity, and location. - $150,000 – $220,000 OTE + equity (80% base / 20% variable) 🎁 Full-Time US Employee Benefits Include - Incredible teammates: Work alongside some of the nicest and smartest people you'll ever meet. - Ownership mindset: We're all owners here, literally. Employees receive equity in Scribe, sharing in the company's long-term success. - Comprehensive coverage: We offer health, dental, and vision insurance for you and your dependents. - Time to recharge: Flexible paid time off, plus company holidays to rest and reset. - Retirement planning: Employees can contribute to a 401(k) plan to help plan for their future. - Support for growing families: Paid parental leave to help you care for and bond with your growing family. - Lunch, on us: SF-based employees receive daily catered lunches at our office. - Easy commutes: Commuter benefits for our office-based team, make getting to and from HQ simpler. - Level up your home office: Remote? Hybrid? Wherever you work, we'll support your setup with a home office stipend. At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. Scribe is proud to be an Equal Opportunity Employer.