Solutions Engineer

Job description

**Vapi (/ˈVɑːpi/):** - Voice AI that resolves, not transfers - Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life - Trusted by 1 million developers building the future of voice agents - Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised - [Try talking to Vapi now!](https://vapi.ai/) ## **Why We’re Hiring This Role:** - Enterprise prospects need hands-on technical guidance to go from interest to a successful pilot to production. - Vapi’s API has 4,200 points of configuration, so enterprises can deploy even the most complex CX use cases. Solutions Engineers bring that to life during the sales cycle. - Solutions Engineers are the bridge between customers, Sales, and Product. What you learn in the field shapes what we build next. ## **What You’ll Do:** - **30 days:** Ramp on Vapi’s architecture, build your own voice agents end-to-end, and learn how customers build with our APIs. - **60 days:** Lead technical discovery, scope integrations with telephony, CRM, and backend systems, and prototype voice agent solutions alongside AEs. - **90 days:** Own the technical side of strategic enterprise sales cycles and pilots end-to-end with AEs, from first demo through security review and production handoff. - **Ongoing:** Build reusable demos, reference architectures, and documentation. Bring customer feedback to Product and Engineering to influence the roadmap. ## **Who You Are:** - 3+ years in solutions engineering, sales engineering, forward deployed engineering, or a similar customer-facing technical role. - You’ve worked at a high-growth company somewhere between Series B and Series F. - You’re a world-class educator who can explain complex systems to engineers and executives alike. - You’re hands-on with code. You’re comfortable with REST APIs, webhooks, and scripting in Python or JavaScript, and you can build a working prototype quickly. - Experience with telephony, contact center platforms, or LLM-based applications is a strong plus. - You stay calm and resourceful when a live demo or pilot goes sideways. - **Bonus:** You’ve built your own startup. ## **Why Vapi:** - **Generational impact**: Build the *human interface* for every business - **Ownership culture**: 70% of the company are previous founders - **Kind team**: The founders, Jordan and Nikhil, are Canadians - **Tier-1 Investors**: YC, KP seed, Bessemer Series A ## **What We Offer:** - **Real stake**: We offer a competitive salary and excellent equity ownership - **Comprehensive health coverage**: medical, dental, and vision plans - **Team love**: We love hanging out, and we do quarterly off-sites - **Flexible time off**: take what you need - **More**: catered meals, transportation, gym, and a $10k annual L&D budget