Solutions Engineer

Job description

**Highbeam is building the future of business banking and cash management.** Our platform combines AI agents, automated financial workflows, and integrated financial products that save brands time and money. Customers have generated billions in sales and include well-known brands such as [Cuts](https://www.cutsclothing.com/), [Tushy](https://hellotushy.com/), [Rocco](https://roccofridge.com), [Sabah](https://www.sabah.am/), [Still Here](https://www.stillhere.nyc/), [Alice Mushrooms](https://alicemushrooms.com/), [Original Grain](https://www.originalgrain.com/), [birddogs](https://www.birddogs.com/), and more. Our team includes alumni of Shopify, Square, Toast, Rippling, and McKinsey. We’ve raised $42M in equity from Acrew, FirstMark, Mayfield, and Two Sigma Ventures.  .png) **About this role** We're looking for a Solutions Engineer who brings three things: genuine technical curiosity with the initiative to act on it, the confidence to own a customer relationship end-to-end, and the operational discipline to never let things fall through the cracks. When a customer issue needs real solutioning — not a canned answer — you're the one who steps in: diagnosing the root cause, finding the right fix even if it's not the obvious one, and driving it to resolution, whether that means writing a doc, filing a bug, or flagging a product gap. You'll also turn that same instinct inward, building the internal tools and AI-powered workflows the team runs on. The hats change day to day, spanning pre- and post-sales solutioning, advanced technical support, and internal tooling; what stays constant is that you make customers' and teammates' lives easier. **What you'll do** - Identify patterns across customers and translate them into crisp product feedback - Triage and investigate bugs alongside Engineering — write coherent steps to reproduce, identify workarounds, and keep stakeholders updated - Pick up the phone when a situation calls for it to provide one on one support — solving problems live with founders, bookkeepers, and CFOs - Build internal apps and tools using AI to speed up internal processes and workflows **What we're looking for** *Customer communication* - You own customer relationships, not just responses — comfortable, clear, and personable across email, chat, and phone - High energy and genuinely enjoy people — customers come away from a conversation with you feeling better than when it started - Detail-oriented in practice — you track open items, follow through, and close loops *Problem solving* - Sharp pattern recognition: you notice when three customers hit the same wall and know whether it's a docs problem, a UX problem, or a product gap - First line of defense on escalated technical issues — creative when a problem calls for it, disciplined enough to know when it doesn't - Resourceful with tools — you'll find or build a way to solve a problem rather than wait for someone else to *Technical aptitude* - Technical enough to investigate an integration issue, understand SQL/data, or wire together an automation without pulling in engineering - You use AI tools to make yourself meaningfully faster — diagnosing engineering problems, gathering context across systems, and framing potential solutions engineers can act on - Able to ship meaningful contributions to internal apps and tools, such as operations-enhancing admin applications **Qualifications** - Bachelor's degree, technical field preferred, or equivalent hands-on experience - 1–4 years in a customer-facing technical role — Solutions Engineer, Technical Account Manager, Support Engineer, or similar - Excellent communication skills - Bonus: you’ve worked around payments or finance ops - you understand how money moves and gets reconciled; at minimum, a genuine interest in business or personal finances **You'll thrive at Highbeam if...** - You love working in-person with a high-performing team - You enjoy working in an idea-meritocratic, low-ego environment - You are proactive and self-directed, and you excel in ambiguous, fast moving environments - You care about delivering a polished customer experience - Bonus: You have experience working in fintech, AI or early-stage startups **What we offer** - Competitive salary and meaningful equity - Comprehensive health & benefits package - Generous PTO - $1K/year stipend to purchase our customers' products - $100/mo wellness stipend - Yearly offsite—last year we went to Mexico City! - In-office perks: Commute covered and $20/day lunch stipend - Great location: Our NYC office is in NoHo, a short walk from the A,C,E · B,D,F,M · N,Q,R,W · 1 · 6 trains. Our Toronto office is downtown near St. Andrew Station.