Solutions Engineer

Job description

**Solutions Engineer** **About UptimeAI:** UptimeAI provides AI reasoning agents that help industrial operations teams make goal-oriented, real-time decisions. Industrial facilities are rich in data but constrained by the expertise required to maintain and interpret it. As experienced engineers retire and operational complexity grows, organizations struggle to scale the expert judgment needed to maintain reliability, safety, and performance. UptimeAI addresses this challenge by embedding engineering reasoning directly into AI agents that continuously analyze operational data, diagnose issues, and guide teams toward the best actions. The result is faster decisions, reduced downtime, improved efficiency, and stronger operational performance. **Role : Solutions Engineer** **Location:** Bangalore, India (Hybrid) **Experience:** 8+ years **Role overview** UptimeAI is a venture-backed startup reinventing manufacturing operations with enterprise AI software for heavy industries like refining, chemicals, and renewables. UptimeAI offers an AI-based virtual assistant for machine and process operators to help them solve reliability and performance problems faster, like the experts. UptimeAI uniquely combines the latest AI techniques, 200+ years of operational knowledge, and self-learning workflows to maximize operational margins, working with large enterprises like Tata Power and BPCL. We are looking to hire a dynamic, customer-oriented Solution Engineer. You will work with the sales team and prospects to build the technical and business case around improving operational excellence in heavy asset industries, with a specific focus on process industries such as refining and chemicals. As a bridge between sales and engineering, you will own aligning the customer's pain point to UptimeAI's offering and convincing client management on the technical and ROI aspects. This individual must be a highly motivated, outgoing self-starter who enjoys problem-solving, cutting-edge technology, and sales equally, and is not afraid to explore new industries and new pain points. **Key responsibilities** - Oversee and participate in initial discovery meetings with customers, providing platform demos and highly technical proof-of-value engagements for both existing customers and new sales opportunities using UptimeAI's predictive maintenance software - Act as a subject matter expert of the assigned product portfolio in predictive analytics, operations and maintenance, chemical engineering, and asset performance management, targeting process industries including power, oil and gas, and chemicals - Be the direct conduit translating customer business challenges into technical solutions, positioning UptimeAI to effectively solve those challenges - Consistently and cogently address customers' needs through strong verbal, written, and presentation skills - Provide analysis and solution design activities, such as requirements gathering and gap analysis of user requirements - Support the project team in solution design, architecture review, and functional and technical requirements discovery, definition, and documentation - Implement complete solutions by blending deep understanding of process domains (P&ID, PFD, equipment, process knowledge) with technical knowledge of UptimeAI's software features and capabilities for customers in power, oil and gas, chemical, and other process industries - Build, manage, and maintain strong relationships with customers, peers, and partners - Travel expected to be 40-60% to engage with customers and prospects in person - Participate in marketing campaigns and events **Qualifications** - 8+ years of experience - Bachelor's degree or higher in chemical engineering or an equivalent discipline is required - Prior experience with predictive analytics tools and offerings, including artificial intelligence applications or digital solutions like APM and simulation - Ability to build a business case and convince upper management on value - Prior operations and maintenance experience working in a process industry such as oil and gas or chemicals is required - Strong operational knowledge in operations and maintenance on the process side, such as reactors and process understanding, is required - General experience related to industrial automation and manufacturing, including industrial data sources, systems, and communication methods such as SCADA, OPC, historians, DCS, etc. - Experience with CMMS systems, Reliability Centered Maintenance (RCM), or work in a maintenance capacity in a manufacturing or industrial environment is required - Desire to work in a people-facing role that spans both technical and sales activities **Why join UptimeAI** - Impact industry-wide change: contribute to transformative solutions that significantly improve operational efficiency and reliability for global clients - Collaborative and growth-oriented environment: join a talented, passionate team that values innovation, continuous learning, and professional growth - Opportunities for leadership and innovation: lead pioneering projects, influence product development, and shape the future of industrial AI solutions