Solutions Engineer

Job description

**About Us** AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants. AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint. AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Mejuri, Dr. Squatch and Alo Yoga—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases. Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide. **Your Mission:** As a Sales Engineer at AfterShip, you will play a critical role in launching and scaling our Omnichannel product, one of the company’s most important strategic bets. Your primary objective is to support revenue growth and product adoption by partnering closely with Account Executives and Customer Success Managers to clearly articulate AfterShip’s value, capabilities, and technical fit. You will act as a trusted technical advisor and hands-on builder, partnering with Account Executives, Customer Success, and Product to validate, shape, and deliver solutions for mid-market and enterprise customers. This is a high-impact, customer-facing role within AfterShip’s Omnichannelteam, reporting to the Strategic GTM Lead. You will collaborate regularly with colleagues across North America, and APAC. Some meetings outside of local business hours are required to support global alignment; these are planned in advance with consideration for schedules and work–life balance. **What You’ll Do:** - Technical Discovery & Solutioning Engage prospects in a consultative, discovery-led approach - Understand business goals, technical architecture, and operational constraints - Translate requirements into scalable solution designs - Partner with Account Executives to qualify opportunities and drive technical wins - Design and deliver tailored demos, solution walkthroughs, and POCs - Assess technical fit, risks, and implementation readiness - Work directly with APIs, integrations, and data flows to validate real-world use cases - Troubleshoot complex technical challenges across systems (e.g., Shopify, Amazon, TikTok Shop) - Develop creative workarounds and scalable solutions in ambiguous scenarios - Define solution architecture, workflows, and success criteria pre-onboarding - Partner with Customer Success to ensure smooth transition and implementation clarity - Contribute to SOWs and implementation planning where needed - Act as the voice of the customer to Product and Engineering **Who We're Looking For:** - 4+ years of experience in Sales Engineering, Solutions Architecture, or Technical Consulting within B2B SaaS - Proven experience supporting customer-facing technical discovery, evaluations, and implementations for mid-market or enterprise customers - Strong understanding of APIs, integrations, and data flows (REST, webhooks, JSON), with the ability to validate real-world use cases - Experience designing and troubleshooting multi-system integrations across platforms (e.g., Shopify, Amazon, TikTok Shop, ERP/OMS systems) - Familiarity with modern SaaS architectures and event-driven workflows - Ability to clearly communicate technical concepts, trade-offs, and solution designs to both technical and business stakeholders - Builder & Omnichannel Mindset - Hands-on experience building, testing, and troubleshooting solutions in complex, cross-system environments - Highly resourceful, adaptable, and solutions-oriented; thrives in ambiguity and fast-changing environments - Comfortable working across multiple channels, systems, and data sources to deliver end-to-end solutions - Collaboration & GTM - Experience partnering with Sales, Customer Success, and Product to support deal cycles and implementations - Ability to manage multiple customer engagements and operate effectively in a global, distributed team - Experience with eCommerce, logistics, or marketplace ecosystems (Shopify, Amazon, TikTok Shop) - Exposure to backend/frontend technologies (e.g., Node.js, Java, React) and ability to collaborate with engineering - Familiarity with security, privacy, or data compliance (e.g., GDPR) - Mandarin proficiency strongly preferred *At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.* **Why You Should Join Us:** - **Great Place to Work Certified:** We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. - **Innovative & Inclusive Culture:** Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals. - **Ambitious Mission with Real Impact:** Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow. - **Thrive & Grow:** There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company. - **Flexible Work Setup**: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations. You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role. **Perks:** - Competitive compensation - Remote-first/hybrid-flexible work setups - Healthcare coverage offered from day 1 - Unlimited PTO - Annual learning & wellness benefit - Monthly book perk - Career progression & professional development - In-office lunch and commuter benefits for those located in our hub locations *We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.* **Salary range for this role:** CAD $130,000 - $175,000 OTE *We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.* *We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible.* *Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.* *This job vacancy is a backfill position.*