Solutions Engineer

Job description

# **Solutions Engineer** Apply by **Sept 15** | **$120,000-$135,000** base + equity **THE OPPORTUNITY** ## **Join a team that’s changing financial services** Zocks is the #1 AI assistant for financial advisors. We help advisors automate their operational work and grow their business. 5,000+ firms use Zocks to turn client conversations into completed work. We're a venture-backed team, building something that changes how financial advisors serve their clients every day. Every role here is an opportunity to shape the product, the company, and the way an entire industry works. We hire sharp, curious, and kind people who want to do meaningful work and build something from the ground up, together. **WHO YOU ARE** ## **The SHARC in the room** At Zocks, we hire for SHARC - five qualities that define how our best people work and win together. **S - Sharp** You move fast without cutting corners. Quick decisions, thoughtful execution - you know when to act independently and when to loop in leadership. **H - Hungry** You're a self-starter who celebrates teammates as loudly as your own wins. Humble hustle is your default mode. **A - Adaptable** Startup life means things shift fast. You lean into change, pivot gracefully, and genuinely enjoy figuring out what's next. **R - Resilient** Building something new isn't always smooth. You bounce back stronger, see obstacles as puzzles, and never lose sight of the bigger picture. **C - Curious** You ask the questions others miss. You explore for fun, not just for work - and it shows in the quality of your thinking. **WHAT YOU'LL DO** The majority of your time will be spent working directly with our clients: understanding their workflows, earning the trust of their technical and business teams, and guiding them to get maximum value from the Zocks platform. You'll need to stay on the cutting edge of what's possible with our software to translate that capability into solutions that work in the real world. You're the bridge between what Zocks can do and what customers actually need. You will lead complex enterprise deployments from kickoff through adoption and expansion, drive integrations hands-on, and ensure customers go live fast and see measurable outcomes. You'll operate at the intersection of Product, Engineering, and Customer Success. Turning ambiguity into execution and strategy into shipped results. You should love working directly with customers, thrive in fast-moving environments, and get energy from solving hard problems. Zocks AI is at the forefront of AI-powered transformation in compliance-sensitive industries. You'll shape how customers experience our product, influence roadmap decisions, and directly impact retention and growth. If you move fast, think strategically, execute relentlessly, and genuinely enjoy solving complex customer problems, we want to talk. ## **Your day-to-day** - Lead multiple concurrent engagements with full accountability for timelines, scope, and outcomes. - Conduct discovery, qualification, technical demos, and proof of value workshops with prospective customers. - Architect and execute API integrations across client systems and third-party tools, including proof of concept integrations as needed. - Maintain customer sandbox environments and establish best practices for working with the product. - Set and track measurable success metrics (adoption, usage, workflow impact). - Troubleshoot complex integration issues directly and serve as the senior escalation point for technical blockers. - Build trust with technical and non-technical stakeholders by deeply understanding customer workflows and speaking their language. - Win technical evaluations by handling objections, providing solutions or workarounds, and demonstrating clearly why Zocks is the right fit. - Push customers toward best practices while adapting to real-world constraints and identifying expansion opportunities. - Advocate for the customer internally by sharing feedback with appropriate teams. **WHAT WE'RE LOOKING FOR** ## **Requirements** - 3+ years in SaaS implementation, solutions engineering, solutions architecture, or technical delivery roles. - Experience leading complex, multi-stakeholder deployments with Financial Services or other regulated industries. - Strong API and systems integration experience comfortable reading logs, troubleshooting integrations, and writing code. - Builder credibility: you speak the language of engineers and have the presence to earn trust across technical and non technical teams. - Excellent communication skills equally strong with engineers and executives. - Highly organized but adaptable, able to juggle competing priorities without losing momentum. - Deep ownership mindset: you don't wait for problems to solve themselves. ### **Bonus qualifications** - Familiarity with compliance-sensitive or Financial Services workflows. - Experience with relational databases (PostgreSQL, MySQL). - Working knowledge of JavaScript or Python. - Experience integrating with Salesforce, Office 365, virtual meeting platforms, VoIP systems, and BI tools. - Passion for making powerful technology genuinely useful and impactful for the people using it. **LOGISTICS** ## **The details** - Hybrid role - report to our Denver office at least 50% of working time - First 60 days are fully in-office - Background and reference checks required as part of onboarding **Interview process:** - 30-min recruiter screen - Up to three 30-45-min video or onsite interviews - Offer pending references. Total estimated time: ~3 hours **COMPENSATION** - $120,000-$135,000 base salary - Equity - we're all building this together **BENEFITS** ## **The full picture** ### **Health** - Medical: 100% of employee premium covered (UnitedHealthcare Select Plus network, 2 plan options) - Dental: 99% covered - Guardian, $1,500 annual benefit - Vision: 99% covered - Guardian/VSP, $150 frames & contacts allowance - FSA: Zocks matches dollar-for-dollar up to $500/year ### **Time off** - Unlimited PTO - Paid sick time - 11 paid holidays ### **Family** - Birthing parent: 12 weeks fully paid parental leave - Non-birthing parent: 6 weeks fully paid parental leave ### **Financial** - 401(k) via Guideline - Pre-tax and Roth options; low-cost Vanguard funds ### **Everything else** - MacBook laptop + Google Workspace, Slack, and Zoom provided - Equity grant - details included as part of your offer - Growth opportunities for high performers after 6 months - Collaborative, low-ego culture with smart, kind teammates **EQUAL OPPORTUNITY** *Zocks AI is an equal opportunity employer. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. We believe diversity drives creativity, innovation, and success — and we encourage all qualified people to apply.* *We may use AI tools to support parts of the hiring process. These tools assist our team but do not replace human judgment. Final hiring decisions are always made by humans.*