Solutions Engineer

Job description

iHeartRadio Current employees and contingent workers click here to apply and search by the Job Posting Title. The audio revolution is here – and iHeart is leading it! iHeartMedia, the number one audio company in America , reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have: More #1 rated markets than the next two largest radio companies combined; We’re the largest podcast publisher , with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix; iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers , who build important connections with hundreds of communities across America; We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour; iHeartRadio is the #1 streaming radio digital service in America; Our social media footprint is 7 times larger than the next largest audio service; and We have the only complete audio ad technology stack in the industry for all forms of audio , from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option. Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone. Only one company in America has the #1 position in everything audio: iHeartMedia! If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do! What We Need: About AudioGraph: AudioGraph is iHeartMedia’s programmatic broadcast radio platform—the first scaled solution enabling agencies and advertisers to plan, buy, and measure broadcast radio inventory through the same programmatic workflows they use for digital audio, display, and video. AudioGraph connects iHeart’s 860+ stations and 150+ markets to the programmatic ecosystem via DSP integrations, audience-based targeting, and automated measurement. Why This Role Exists: AudioGraph is scaling its technical go-to-market operation. As demand grows across agency holding companies and mid-market buyers, the team needs a Solutions Engineer who can own day-to-day deal support, execute campaign configurations with precision, and ensure every client interaction reinforces AudioGraph’s reputation as the easiest way to buy broadcast radio programmatically. This role exists to increase the team’s capacity to support more deals, faster—without sacrificing quality. What You'll Do: Sales Support & Deal Execution Support pre-sale engagements by preparing technical materials, proposing deal parameters to meet client objectives, and building audience strategies aligned to agency buying workflows and KPIs. Own and maintain reusable pitch assets—technical one-pagers, demo environments, objection-handling docs, and ROI calculators—so sellers can move deals forward efficiently. Execute the standardized deal configuration process: audience strategy, market selection, measurement approach, and pricing structure—customizing templates for each opportunity. Participate in pitch meetings and RFP responses alongside senior team members; own specific technical sections of the narrative. Conduct recurring technical enablement sessions for sellers—workshops, deal clinics, and ad-hoc coaching on how to position AudioGraph capabilities. Operational Excellence & Campaign Quality Ensure seamless handoffs between sales, ops, and client services—no client should feel like they’re starting over with a new team at any stage. Maintain and improve internal documentation—playbooks, configuration guides, and troubleshooting resources—so the team operates from a shared, current knowledge base. Platform & Partner Integration Contribute to the product roadmap by documenting field-level technical feedback and packaging it into clear, prioritized requirements. Participate in sprint reviews, beta testing, and partner integration testing for new platform capabilities. Own specific workstreams such as demo environment management, measurement vendor onboarding, or DSP integration support. What Success Looks Like Sellers rely on your materials and deal configurations to move opportunities forward without bottlenecks. Clients describe the AudioGraph buying experience as smooth and professional—from first call through wrap report. You own one or more workstreams end-to-end, and the team operates more efficiently because of it. What You'll Need: 3–5 years of experience in solutions engineering, technical account management, or advanced ad operations within programmatic advertising. Familiarity with the programmatic supply chain: bid mechanics, deal structures (PMP/PG/preferred deals), header bidding, and SSP-DSP integration patterns. Working knowledge of major DSPs (Amazon, TTD, DV360, Viant, Basis, or equivalent) from a technical integration or partner support perspective. Hands-on experience with ad serving platforms (Triton, GAM, FreeWheel, or equivalent), including deal setup, inventory packaging, and basic troubleshooting. Familiarity with audience data concepts: identity graphs, data onboarding, clean rooms, and how audience segments flow through the programmatic pipe. Exposure to measurement and attribution methodologies (pixel-based, exposure file, foot traffic, brand lift) and at least one vendor in the space. Ability to operate independently on defined workstreams and escalate effectively when complexity exceeds scope. Strong communication—comfortable presenting to agency teams and equally comfortable working through a technical issue with an engineer. What You'll Bring: Respect for others and a strong belief that others should do this in return Experience with various technical disciplines and applications Close attention to detail, following up until issues are resolved Ability to multitask on a variety of critical projects Ability to work independently, while also collaborating with others Strong communication skills, with the ability to communicate moderately complex technical information within the team Skills to recognize and solve frequently occurring problems Analytical thinking Resourcefulness and independent judgement Compensation: Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data. $88,000 - $110,000 Location: VIRTUAL, NY Position Type: Regular Time Type: Full time Pay Type: Salaried Benefits: iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following: Employer sponsored medical, dental and vision with a variety of coverage options Company provided and supplemental life insurance Paid vacation and sick time Paid company holidays A Spirit day to encourage and allow our employees to more easily volunteer in their community A 401K plan Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving ​A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more! We are accepting applications for this role on an ongoing basis. The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Non-Compete will be required for certain positions and as allowed by law. Our organization participates in E-Verify. Click here to learn about E-Verify.