Solutions Engineer

Job description

What You'll Do The Solutions Engineer is a customer-facing technical expert who bridges the gap between product, engineering, customer service, operations and sales to design, demonstrate, and implement scalable solutions. This role translates business requirements into technical architectures, leveraging APIs, configurations, workflows, and cloud platforms to deliver measurable customer value. You will partner across teams to accelerate revenue, enable successful implementations, and ensure customers fully realize the value of our platform. Responsibilities: Customer & Pre-Sales Engagement • Lead technical discovery sessions to understand customer business needs, systems, and architecture. • Design and present tailored solutions aligned to customer use cases and outcomes. • Deliver compelling product demos, solution walkthroughs, and executive-level presentations. • Support RFP/RFI responses and address technical objections throughout the sales cycle. Solution Architecture & Design • Architect scalable, secure, and high-performing solutions leveraging APIs, integrations, and cloud-native services • Design end-to-end workflows across SaaS platforms, enterprise systems (CRM, ERP, HRIS, etc.), and third-party services • Define integration patterns (REST, event-driven, batch, middleware) and system interoperability approaches • Create technical documentation, architecture diagrams, and implementation blueprints API & Integration Development • Design, implement, and support API-based integrations between internal and external systems (REST, GraphQL, webhooks) • Ensure secure, reliable data exchange using modern authentication and authorization methods (OAuth2, JWT, API keys) • Troubleshoot and optimize integrations for performance, scalability, and resiliency • Support proof-of-concept (PoC) builds and pilot implementations Implementation & Customer Success Enablement • Guide customers through onboarding, configuration, and technical implementation • Partner with Customer Success and Delivery teams to ensure seamless handoff post-sale • Provide best practices for system configuration, automation, and optimization • Enable customers to adopt advanced capabilities (automation, analytics, AI-driven features) Cross-Functional Collaboration • Act as the liaison between customers and Product/Engineering teams, influencing roadmap based on real-world needs • Collaborate with Product to refine APIs, integrations, and developer experience • Support Sales teams with technical enablement and ongoing education • Contribute to reusable assets (demo environments, integration templates, solution accelerators) What You Will Need to be Successful: • Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience) • Typically 3–8+ years in Solutions Engineering, Sales Engineering, or similar role • Experience in SaaS, cloud platforms, or enterprise software environments • Proven track record supporting complex technical sales cycles and implementations What You May Need to be Successful: Core Technical Competencies API & Integration • Expertise in APIs (REST, GraphQL, SOAP), webhooks, and microservices architecture • Experience with integration platforms (e.g., MuleSoft, Workato, Zapier) • Familiarity with data formats and transformation (JSON, XML, ETL processes) Cloud & Modern Architecture • Strong experience with cloud platforms (AWS, Azure, GCP) • Knowledge of distributed systems, containerization, and serverless architectures • Understanding of CI/CD pipelines and DevOps practices Programming & Technical Skills • Proficiency in one or more languages (Python, JavaScript/Node.js, Java, C#) • Experience with SDKs, API documentation tools (Postman, Swagger/OpenAPI) • Ability to debug complex system interactions and integration issues Data & Automation • Experience integrating enterprise systems (CRM, ERP, HRIS, marketing platforms) • Familiarity with event streaming, messaging systems (Kafka, RabbitMQ) • Exposure to AI/ML or automation tools (increasingly valuable in modern environments) Business & Soft Skills • Strong ability to translate technical concepts into business value and outcomes • Consultative approach to problem-solving and solution design • Excellent communication and presentation skills across technical and executive audiences • Ability to manage multiple priorities and work in fast-paced, customer-facing environments • Strong collaboration across Sales, Product, Engineering, and Customer Success functions • Accelerates deal velocity by removing technical barriers and building customer confidence • Delivers scalable, implementable solutions that drive customer adoption and retention • Acts as a trusted advisor to customers and internal stakeholders • Influences product direction through customer insights and technical expertise We have great people here and are looking for more. Come join us! Follow us: Facebook Instagram LinkedIn X YouTube Equal Employment Opportunities at First Advantage First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.