Solutions Engineer, Commercial (French)

Job description

1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As a Solutions Engineer for the Commercial sales segment, you'll play a key role in enhancing sales efficiency and accelerating the progression of deal cycles to successfully win those deals by delivering technical expertise, industry context, and customer-specific insights. You'll partner closely with Account Executives to align 1Password's solutions with customer use cases, often during POCs, which you will manage, ensuring value is clearly communicated at every stage of the sales process. This role demands agility—navigating dynamic sales cycles, uncovering opportunities to position 1Password's product suite, and engaging deeply with strategic technical stakeholders as a technical advisor to ensure the solutions proposed in deals effectively meet the customers' technical requirements and use cases. You'll support opportunity qualification using frameworks like MEDDPICC, helping sales teams understand customers' use cases, validate technical success criteria, and influence champion engagement. As such, experience with MEDDPICC is a plus. You'll also serve as a subject matter expert on our suite of products, becoming deeply knowledgeable about their functionality and technical aspects. With that knowledge, you will collaborate cross-functionally with Sales Enablement, Product, Marketing, Customer Experience, and other teams on customer-related initiatives and resources for the Go-to-Market team. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. Expectations of this role This is a field-based sales role. That means you are expected to be regularly engaged in customer-facing activities, including in-person meetings, events, and other travel as required to effectively support your territory. Your primary work location will be your home office, but your role requires a lot of mobility and flexibility. Travel within your assigned territory, and occasionally outside of it, will be a part of your job, and you are responsible for managing your schedule in a way that works for the company and you. Note: All go-to market roles will have an in-person onboarding in Toronto, Canada. What we're looking for: - 3+ years experience as a Solutions Engineer or in other similar customer-facing activities in a B2B environment. - 3+ years experience working directly with enterprise customers as a Solutions Engineer in a multi-product SaaS company - Must communicate fluently in French, but German would be a benefit - Proficient in collaborating with Account Executives to accelerate deal success. - Skilled at owning and executing PoCs that showcase solution value and ensure successful customer outcomes. - Ability to disseminate and popularize technical information for a general audience. - Agility when it comes to customer conversations and learning new information quickly. - Excellent presentation and communication skills. - Keen eye for detail and quality. - Excitement when it comes to investigating, testing, and exploring solutions for customers. - Strong level of autonomy with the ability to drive projects with limited guidance. - Highly adaptable with the ability to manage multiple projects simultaneously while maintaining high quality. - Demonstrated ability to work independently and in a fast-paced team environment. - Experience working with SaaS tools and in the security industry is an asset. - Maintain a high-level understanding of AI technologies and demonstrate confidence in learning and articulating the company's evolving AI roadmap to both technical and non-technical stakeholders. - Strong familiarity with acronyms like IAM, SCIM, AD, CLI, SSO, and of course SaaS. - Familiarity with modern sales methodologies such as MEDDPICC to support opportunity qualification, technical validation and improve deal velocity in collaboration with Account Executives is preferred. - Additionally, it’s a bonus if you have personal experience with 1Password or another password manager as well as experience with Identity and Access Management tools—while not required, it’ll help you gain confidence quickly in this role. What you can expect: - Serve as the primary technical advisor/resource within 1Password’s Go-to-Market team. - Proactively scope and recommend tailored technical solutions and support that address both expressed and unspoken customer needs—aligning with use cases, business goals, and decision criteria. - Build strong relationships & deliver technical coaching to Account Executives, empowering them to speak confidently about product capabilities and align messaging with customer challenges, use cases, and requirements. - Provide technical education to customers regarding the 1Password suite of products. - Collaborate with Product and Support teams on technical solutions proposed throughout the sales process, surface feedback from the field and flag to the sales team any risks to deal closure early on. - Collaborate with Sales Enablement and Product Marketing teams on technical resources and enablement for Go-to-Market team. - Prepare proposals and respond to RFIs, RFPs RFQs, and vendor/risk assessments. - Occasional travel may be required for conferences, customer on-sites, and company off-sites. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.