Solutions Engineer (Eastern Time Zone)

--- BrightSign, the global market leader in digital signage media players, is seeking an experienced Software Engineer to join our rapidly growing team. BrightSign is the global leader in digital media players, headquartered in San Jose, CA. Our purpose-built media players are used worldwide, by many different vertical markets. They are very flexible, providing the ability to play back audio and video media in many different formats, to render HTML, and to run applications in in either Chromium or our native BrightScript. They are highly reliable; our customers depend on them to stay up 24x7. They can connect to any server to obtain data and media, interface to other hardware and devices in a variety of ways and can be synchronized together to create video walls of almost unlimited size. Our server product provides a leading solution for the Digital Signage industry that includes distribution, playback and remote management of media content. We are in the process of evolving our monolithic server architecture to a distributed services/microservices approach, and from on Windows to a mixture of .NET Core and Node.js/Typescript/JavaScript, hosted mostly on Linux. The architecture is a high-load, complex distributed system, designed for both cloud deployment and on-premise hosting. Our desktop product is an Electron App, written in Typescript. Our media players are embedded Linux with a Node.js layer for API integrations. This is a software engineering role requiring excellent customer-facing skills and a strong understanding of the BrightSign ecosystem. This role may be responsible for one to several projects, integration efforts, and guiding debugging or development efforts with embedded systems. It may also build proof-of-concept demonstrations using our technology integrating with the technology of our partners and prospective partners. It will drive progress on improving our ability for partners to integrate with our APIs through technical documentation, API definitions (including Swagger/OpenAPI), reference implementations, SDKs, and public facing example code. We are incorporating an AI-first approach to much of our engagement across our partner ecosystem. **This role would be operate in Eastern Standard Time zone (EST).** Travel required for company meetings, and possible partner or customer meetings. The team sits within the Sales Organization represents the intersection between BrightSign’s product, business, and innovation, on a strategic engineering team enabling partners to deliver solutions through their channel. **Main Tasks and Responsibilities** - Be an engineering voice in our EST and EU CMS partner ecosystem - Own communication, design, and development during the lifecycle of a custom project or integration with CMS partners - Grow the developer community through building technical resources and tools (References, Examples, Developer Tools, APIs,Docs) - Assist in guiding a developer community supporting an agentic friendly set of resources - Build technical relationships and scalable processes with partners to guide them during development for BrightSign’s ecosystem - Act as a filter on incoming partner issues to field, respond, debug and resolve issues - Advocate for partners throughout BrightSign Engineering, Product, and Business teams, to reduce friction for partner integrations - Engage closely with Engineering Teams through a feedback loop on how to iterate upon the APIs and the ecosystem, making integration easier, faster, and cheaper for our partners **Essential Skills and Attributes** - 5-7 years relevant commercial software development, equivalent experience in a partner engineering or solutions engineering role - Solid understanding of HTTP, REST, network communication stack, and WPA/EAP/802.1x, and TLS/SSL certificate fundamentals - Deep experience implementing and testing REST services - Strong ability to program (structured and OO) with one or more high level languages, with a strong preference for Typescript/JavaScript - but Go, Python, C/C++ are acceptable **Highly Desirable** - Professional experience in a customer-facing role in partner engineering or solutions engineering - Experience interfacing with embedded Linux and/or hardware platforms - Develop or operate in ever changing AI-first environment - Practical experience using AI coding assistants (Claude Code,Copilot, Cursor) to accelerate development - Working knowledge of on-device ML/AI inference concepts, particularly for vision or speech applications - Experience integrating LLM APIs or RAG patterns into developer tools or partner-facing products - Familiarity with agentic frameworks or protocols such as MCP for building tool integrations **You may be fit if** - You develop on your own and contribute to open source projects - You have focused beliefs about what makes a strong development community - You have strong customer focus effectively communicating with internal and external product or engineering stakeholders - You adapt well to changing priorities, able to manage multiple projects - You perform well in a fast pace collaborative environment - You have a proven sense of motivation, ownership of work, and passion to learn and build