Solutions Engineer (m/f/d)

Job description

## **🎤 Why voize? Because we’re more than just a job!** At voize, **we believe the greatest gift to frontline workers is time - time to care, connect, and be present.** Today, that time is lost to **busywork and complex systems** that pull them away from what matters most: **people**. **Our vision is to change that by building AI companions** that seamlessly take over digital workflows. We don't replace humans with technology - **we amplify their impact.** Our mission is backed with a **$50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion** to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. **And now, we’re looking for you to join us on this mission!** ## **💡 Your Mission: Delight customers, optimise processes!** As a **Solutions Engineer** at voize, you own the full technical journey of our customers - from the first presales check to ongoing operations. You’re the **primary technical point of contact**, bridging voize and customer IT. By validating infrastructure, configuring secure setups, solving technical issues, and scaling deployments, you ensure a smooth experience and long-term success. ## **🚀 Your Daily Business – No two days are alike** - Support pre-sales calls to assess infrastructure, spot blockers, and guide evaluations - Several years of experience as a **Linux or Windows Administrator** - Troubleshoot issues across systems, networks, browsers, and interfaces with clarity and empathy - Support technical scaling (e.g. growing user bases, infra changes) - Document setups and technical handoffs for smooth internal collaboration - Flag recurring issues and contribute to internal tools, docs, or processes ## **🤝 Your Skillset – What you bring to the table** - Expert Windows/Linux system administration and network configuration skills (firewalls, proxies, routing, MDMs, APIs) - Solid experience with virtualisation, Docker, web servers (Nginx, IIS), and load balancing - Excellent troubleshooting skills across APIs, browsers, infrastructure, and devices - Clear communicator with empathy for both technical and non-technical users - Proactive, self-directed, and skilled in documentation and technical handoffs - Experience with start-ups will help you thrive in this role - **You’re confident in German (C2)** to support customers and fluent in **English (C1)** to work closely with colleagues - we’ll support you with language courses if needed. ## **🌱 Growing together – what you can expect at voize** - We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care - We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany - Become a co-creator of our success with stock options - Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible - You decide when you work best, that means flexible working hours and a good hybrid set-up. ## **✨ Ready to talk? Apply now! 🚀** We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!