Solutions Engineer, NAM

Job description

Job Purpose As we continue to scale in the enterprise Employee Experience market, we are seeking a Solutions Engineer with deep experience supporting complex, multi‑stakeholder enterprise deals across North America. This role sits at the intersection of strategy, value articulation, and technical credibility. You will partner closely with Account Executives on high‑impact opportunities, guiding prospects through ambiguity, shaping solution direction, and helping executive stakeholders clearly understand why change matters, why now, and why Unily. You will act as a trusted advisor throughout the sales cycle, bringing structure to complex buying journeys and ensuring that demonstrations, workshops, and proof points remain relentlessly focused on business outcomes rather than product features. This role is suited to someone who is confident operating at C‑suite level, comfortable challenging assumptions, and experienced in navigating the realities of large enterprise decision‑making. Main Responsibilities Enterprise Deal Leadership: Partner with Account Executives to lead the solution strategy for complex enterprise opportunities, guiding discovery, shaping deal strategy, and influencing technical and business stakeholders across extended buying groups. Value‑Led Discovery & Storytelling: Translate executive priorities, organisational challenges, and strategic initiatives into compelling, value‑based solution narratives. Ensure every interaction clearly links Unily’s capabilities to measurable business impact. Executive‑Level Engagement: Confidently engage with senior and C‑suite stakeholders, facilitating conversations that move beyond requirements gathering into alignment, decision‑making, and consensus building. Demo & Workshop Excellence: Design and deliver tailored demos, executive readouts, and solution workshops that reflect industry best practice, enterprise‑scale realities, and the customer’s specific context. Avoid feature‑led walkthroughs in favour of outcome‑driven experiences. Technical Credibility & Risk Management: Provide clear, pragmatic guidance on enterprise architecture topics including hosting, security, authentication, and integrations. Help prospects and internal teams assess technical risk, complexity, and feasibility without over‑engineering. RFP, RFI & Complex Evaluation Support: Lead technical responses for large enterprise RFIs and RFPs, ensuring clarity, consistency, and strong alignment between customer requirements, value positioning, and Unily’s true capabilities. Commercial & Cross‑Functional Influence: Act as a senior voice within deal teams, influencing approach, scope, and sequencing. Feed structured learnings back into Product, Marketing, and Enablement to continuously improve how Unily wins in enterprise scenarios. Mentorship & Standards: Set the bar for solutions excellence within the team, sharing best practice, supporting peer development, and modelling what “good” looks like in enterprise pre‑sales. Requirements Enterprise Pre‑Sales Experience: Proven experience operating as a Solutions Engineer, Sales Engineer, or similar role within large enterprise, complex sales environments. Value Selling & Consultative Expertise: Strong grounding in value‑based selling and consultative discovery, with the confidence to steer conversations away from feature comparison and towards outcomes, impact, and risk. Executive Presence: Demonstrated ability to communicate with credibility and clarity at executive level, including explaining complex concepts in a way that resonates with non‑technical leaders. Technical Breadth with Judgement: Solid understanding of enterprise technology considerations, paired with the judgement to know how deep to go, when, depending on audience and deal stage. Commercial Awareness: Comfort working within deal teams where prioritisation, trade‑offs, and time pressure are real. Able to balance rigor with pragmatism to help deals progress. Autonomy & Ownership: Self‑directed, organised, and comfortable making decisions in ambiguous situations, while collaborating closely with Sales and extended teams. We are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow. Why Work for Unily? In addition to a generous base salary and commission plan, here are somethings we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun whilst we do it. You won’t find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer . We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen, ample parking and the option to bring your dog to work. We offer a fantastic suite of benefits : 23 vacation days, 10 sick days, 1 annual volunteer day and 1 day off for your birthday! We offer medical, dental and vision coverage at 96% of the payroll cost at the employee-only coverage level and cover 80% for employee plus dependent levels. 1x your annual salary in Life and AD&D coverage at no cost to you. 5% match on your 401(k) and no vesting schedule after your first 90 days. Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here View Unily's USA Careers Privacy Notice here About Unily With 20+ years of expertise, Unily unites people, technology, and knowledge into action through the only AI-native employee experience platform. As the intelligent digital front door to work, Unily helps enterprises from 1,000 to 100,000+ employees, including Estée Lauder Companies, CVS Health, and British Airways, remove friction, increase clarity, and accelerate productivity so work moves faster. Unily is a five‑time Leader in Employee Experience, recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Intranet Packaged Solutions, the 2024 Forrester Wave™: Intranet Platforms, and the IDC MarketScape: Worldwide Experience‑Centric Intelligent Digital Workspaces 2025. This analyst leadership is reinforced by strong customer validation, including G2 Crowd Leader recognition for exceptional usability and enterprise‑grade performance. Unily also holds the prestigious ClearBox “Intranet Choices 2025” award. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.