Solutions Engineer (NY)

Job description

## About Rox Rox is building the AI-native revenue operating system for modern go-to-market teams. Backed by Sequoia, GV, and General Catalyst, we’re working with some of the most ambitious enterprise teams to replace fragmented CRM workflows with intelligent, autonomous systems. Rox connects data across the GTM stack, deploys AI agents to do real work, and gives revenue leaders a clear, shared picture of what actually drives outcomes. We’re a small, fast-moving Series A team taking on one of software’s most entrenched categories — and we’re winning by combining deep technical rigor with obsessive focus on usefulness. ## About the Solutions Engineering Team Solutions Engineering at Rox is not a support role — it’s a product-shaping, deal-defining function. This team sits at the center of Sales, Product, and Engineering, and is responsible for turning Rox’s technical capabilities into undeniable customer value. You’ll be joining at the ground floor of the East Coast SE team. A Solutions Engineering leader is coming on board, and you’ll work alongside three in-seat SEs in San Francisco while helping establish how this function scales in New York. The patterns you set — how we demo, how we scope, how we integrate, how we sell — will become the blueprint for the company. ## About the Role This is a **Solutions Engineer role** for someone who is equal parts technical, customer-obsessed, and opinionated about how great sales engineering should work. You’ll spend your time embedded in real deals: running technical discovery, designing integrations, and leading demos that show customers *exactly* how Rox fits into their data and GTM environment. But this role goes beyond execution. You’ll identify what’s broken or inefficient in the sales process and fix it — improving demo flows, tightening technical narratives, and raising the bar for everyone who comes after you. If you enjoy being the person in the room who can both go deep technically and translate complexity into clarity, this role will feel like home. ## What You’ll Do - Become a product expert quickly, with a deep understanding of Rox’s architecture, use cases, and customer workflows - Partner closely with Sales to run high-impact technical demos and support deals from first call through close - Design and explain integrations across data warehouses, CRMs, AI agents, and modern GTM tooling - Lead technical discovery conversations that surface real customer problems — not just stated requirements - Translate customer feedback into clear, actionable insights for Product and Engineering - Improve how Rox sells by refining demo narratives, technical positioning, and sales enablement - Help onboard and train new Solutions Engineers as the team scales across the East Coast ## What Success Looks Like - **In your first few days:** You understand Rox’s product well enough to speak confidently about the platform and its value - **Within a few weeks:** You’re running live demos and actively contributing to deals in the pipeline - **Within a few months:** You’re raising the bar — improving the sales motion, mentoring new SEs, and shaping how Solutions Engineering operates at Rox ## Must-Have Skills - Experience as a Solutions Engineer, Sales Engineer, or similar technical customer-facing role in B2B SaaS - Strong understanding of modern data ecosystems, including data warehouses and GTM stacks - Hands-on experience with integrations involving CRMs, analytics tools, or AI-driven systems - Ability to clearly explain complex technical concepts to both technical and non-technical audiences - Comfort operating in fast-moving, ambiguous environments where process is still being built - A track record of partnering effectively with Sales and Product teams to drive outcomes ## Why This Role Exists Rox is scaling quickly, and the way we sell matters as much as what we build. This role exists to ensure that our technical story is clear, compelling, and grounded in real customer impact — and that it stays that way as we grow. If you’re excited by ownership, influence, and the chance to help define a function from the ground up, this is one of those rare roles where your fingerprints will still be visible years from now.