Solutions Engineer [Pre and Post-Sales] - SMB

Job description

Attio is the CRM for agentic revenue. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place. ABOUT THE ROLE Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success. We’re looking for a Solutions Engineer who’s thoughtful, resourceful, and resilient — and wants to help reinvent how millions of people work. WHAT YOU'LL DO - Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio - Design and develop programs to support customer onboarding at scale e.g., user guides, documentation, onboarding emails, office hours - Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth - Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers' product issues - Gather client feedback and insights to contribute to the continuous improvement of the Attio product WHAT YOU'LL BRING - Direct customer-facing experience deploying, selling, or managing complex products or services - Customer-facing experience solving business problems with technology - Experience in designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai http://Tray.ai, IFTTT, etc. - Some professional or academic experience with 1 programming or query language (Javascript, Python, SQL) - Ability to work independently in an unstructured, fast paced, environment with shifting priorities WHAT DOES THE HIRING PROCESS LOOK LIKE? Our hiring process is designed to help us identify people with critical thinking and analytical problem solving abilities. We will test for excellent customer communication skills and your technical level, in search of no-code experts, basic programming skills and people who are comfortable with APIs and JSON. 1. 30-minute introductory phone call with a member of our Talent team 2. 30-minute interview with our Head of Customer Success 3. 45-minute technical case interview 4. Two 30-minute interviews with relevant stakeholders and Mock Demo exercise 5. 30-minute closing conversation with a member of our Executive Leadership Team 6. Offer stage