Solutions Manager, Creative Design

Job description

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. WELCOME TO THE VIDEO-FIRST WORLD From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video https://www.youtube.com/watch?v=UVNUCBUrHL0. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now… Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s, and more. Read stories from happy customers https://www.synthesia.io/case-studies and what 1,200+ people say on G2 https://www.g2.com/products/synthesia/reviews#reviews. In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we’ve raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. About the role… The Solutions Manager for Creative Design will lead the service delivery for our creative design offerings, ensuring that our clients receive exceptional support and value. This role is central to guiding clients through the adoption of our multimedia instructional solutions, digital design projects, and visual communication content, making sure they leverage our full suite of services for maximum impact. The Solutions Manager for Creative Design will be the key connector between clients and internal creative design teams, advocating for client needs and driving the success of projects from inception to completion. We're looking for someone who is pragmatic, solutions-oriented, and enjoys bringing structure to complex challenges while building scalable ways of working. What you’ll be doing… - People Management: Provide leadership and support for a team of Designers, fostering a collaborative and high performing culture including support with growth and individual professional development. - Service Delivery Management: Oversee the execution of creative design service delivery, ensuring that projects meet client expectations and are delivered on time and within budget. - Project Coordination: Coordinate project timelines, resources, priorities, deliverables, ensuring alignment with client goals and internal stakeholders across Customer Success and Sales. - Client Relationship Management: Serve as an escalation point for AEs/CSMs, to understand client needs, identify practical solutions, and ensure customer satisfaction. - Performance Monitoring: Track projects progress, manage KPIs, and use data to drive continuous improvement in service delivery. - Process Improvement: Develop and refine service delivery methodologies to enhance efficiency, quality, and client satisfaction, identifying opportunities to improve systems and create repeatable solutions. We’d love to hear from you if you have… - Bachelor’s degree in Business, or a related field. Advanced degrees or relevant certifications in project management are a plus. - Proven experience in client services management. Creative design services experience is a plus. - Experience in leading cross-functional teams and managing complex projects is essential. - Strong strategic thinking abilities with the capacity to translate client needs into actionable plans. Experience in using data and feedback to drive continuous service improvement and content effectiveness. - Excellent project management skills, with a track record of leading projects that meet or exceed client expectations. - Outstanding interpersonal and communication skills, with the ability to engage with clients and internal teams at all levels. Experience in crafting and delivering content using various multimedia formats is highly desirable. - Ability to thrive in a fast-paced, dynamic environment and adapt to changing client needs and business priorities. - A pragmatic, execution-focused mindset with the ability to navigate ambiguity, solve problems collaboratively, and continuously improve how work gets done. This role is ideal for a motivated and experienced service lead who is eager to play a pivotal role in delivering exceptional client experiences. Benefits: - A competitive salary + stock options in our fast-growing Series E startup - Hybrid working environment - 100% Medical, Dental & Vision - Flex Benefits (FSA’a, HSA’s, and Commuter) - Life Insurance - 401k Plan - Paid parental leave - 25 days of annual leave + Public holidays + paid sick leave - Fun culture with regular socials - A generous referral scheme - A brand new computer + monitor