Solutions Program Manager

Job description

Augmodo uses Spatial AI to bridge the gap between spatial computing and retail — redefining physical commerce for the AI era. Our SmartBadge and SpatialView platform transforms existing retail associates into a continuous shelf-intelligence network, delivering real-time out-of-stock detection, planogram compliance, and CPG ecosystem data to retailers and brands at scale. THE ROLE We are seeking a highly organized and technically minded Solutions Program Manager to own and drive the operational success of our strategic retailer programs. This critical role serves as the central operational hub of the Customer Success team, the primary interface between customer-facing teams (Sales and Customer Success) and all internal Technical teams, ensuring that customer priorities are understood, routed, executed, and delivered with speed and clarity. You will drive program success by managing timelines, resolving cross-functional blockers, and maintaining a clear communication channel with enterprise customers as well as internal teams from a technical program management perspective. The ideal candidate thrives in fast-moving environments, communicates equally well with engineers and executives, and takes genuine ownership of outcomes. ROLES & RESPONSIBILITIES Technical Team Interface - Serve as the primary point of contact between the Customer team and technical decision-makers, determining ownership, routing priorities, and facilitating clear communication when deliverables span multiple areas. - Build and maintain a Live Tracker of open items with Technical teams; share status with the Customer Decision Maker regularly, taking initiative to resolve with urgency and in support of end-customer objectives. - Coordinate badge and hardware troubleshooting and installation logistics with Customer Success and the Infrastructure Technical team. - Collaborate with Sales, Customer Success and Product to define and refine customer program KPIs, use cases and business case; validate feasibility and propose timelines based on input from Technical Teams. - Facilitate technical communications and requirements gathering between customers and Technical Teams. Pilot Program Strategy & Planning - Support Product and Commercial teams in formulating comprehensive pilot scopes, defining KPIs, and establishing clear KPI measurement methodologies. - Develop and manage detailed project timelines that account for internal engineering development cycles, data operations needs, and external customer requirements and dependencies. This will be central to customer program management. Program Management & Execution - Own the program timeline from kick-off to close; track milestones, dependencies, and blockers. Be the forcing function that ensures momentum and on-time delivery. - Manage lab and store install scheduling and coordination with the Infrastructure Technical Team and Customer Success. - Secure and organize all customer inputs required by Technical Teams; planograms, images, reference data, and other assets. - Initiate data collection workflows and manage associated dependencies. Communication & Reporting - Own the weekly internal customer team meeting with Technical Team; set the agenda, drive decisions, and ensure follow-through on actions. - Ensure Sales and Customer Success have timely, accurate information from Technical Teams, and vice versa. - Own internal communication across Engineering, Product, and Customer/Commercial teams, acting as the primary source of truth for pilot status. - Use your Issue Tracker and Program Timeline track pilot program status, surface blockers, and communicate risks to stakeholders on a regular and consistent basis. - Serve as the primary technical point of contact for Customer Team on all matters related to technical planning and installation; liaise and involve internal technical teams for timely and accurate resolution. - Escalate blockers to the Customer Team Decision Maker when resolution requires prioritization or cross-Team collaboration. - Work closely with the Customer Team Decision Maker on a day-to-day basis to ensure priorities are accurately understood and communicated. EXPERIENCE & QUALIFICATIONS - Bachelor's degree in a technical field (e.g., Computer Science, Engineering) or equivalent practical experience. - 3+ years of experience in technical program management, product management, or a similar role managing complex projects with internal and external stakeholders. - Proven ability to formulate project plans, manage complex timelines, and drive cross-functional teams to meet deadlines. - Exceptional communication skills; able to articulate technical concepts clearly to non-technical audiences and translate customer requirements into actionable engineering tasks. - Strong analytical and problem-solving skills, with a track record of identifying and resolving project blockers. - Experience supporting customer-facing teams and communicating directly with enterprise clients. PREFERRED QUALIFICATIONS - Experience in retail technology, computer vision, or B2B SaaS. - Familiarity with agile methodologies and project management tools (e.g., Linear, Notion). - Understanding of the software development lifecycle, particularly in real-time or AI-driven systems. Augmodo offers benefits inclusive of medical, dental, vision and 401k The salary range for this role is $140,000 - 180,000 USD +equity Augmodo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.