Solutions Specialist

Job description

We Could Use Someone Like You in Our Crew. Solutions Specialist Where tech, process, and people actually meet — and we want you right in the middle of all three. ABOUT US Our professional services practice has been growing fast, and we’re looking for a Solutions Specialist to grow it with us. We work with clients across industries — from lean startups to established enterprises — helping them figure out what they really need, then making sure the solution actually sticks. We believe in doing things right: designing smart, building clean, and leaving clients better off than we found them. AI is becoming one of the sharpest tools in our kit, and we’re excited about what it makes newly possible. We want someone who shares that excitement — and knows how to use it responsibly. THE JOB This role lives at the intersection of technology, process, and human experience. You’ll dig into client workflows, identify what’s really broken, design the right fix — and then make sure it actually lands. Some days that’s configuring a CX platform. Some days it’s building an AI-powered workflow. Often it’s both. WHAT YOU’LL DO ▸ Solve for clients. Dig into workflows, pain points, and goals — then design and ship solutions that fit how teams actually work. ▸ Own the lifecycle. Support implementation from requirements gathering through configuration, testing, and go-live — keeping clients informed every step of the way. ▸ Be the calm in the change. Run working sessions, deliver hands-on training, and shepherd real adoption across organizations — including the folks who didn’t ask for any of it. ▸ Leave behind something useful. Create clear, practical documentation — playbooks, workflow diagrams, implementation guides — that clients keep using long after the engagement wraps. ▸ Think in systems, not band-aids. Spot friction and solve the root cause, not just the symptom. Design for scale. ▸ Stay endlessly curious. Keep up with new platforms, AI tools, automation, and CX innovation — and bring the good stuff back to sharpen what we deliver. WHAT WE’RE LOOKING FOR ▸ Curiosity that goes beyond the job description — you explore new tools for fun and have real instincts for where tech fits (and where it absolutely doesn’t). ▸ Genuine empathy — you think about how change feels for the people living through it, and you can guide someone through resistance with patience and clarity. ▸ Fluency in tech-meets-process — show you a workflow and you’ll see where it breaks, where it drags, and whether AI would genuinely help or just add noise. ▸ Experience working directly with clients or customers — support, success, implementation, or something adjacent. ▸ The ability to translate between a skeptical exec and a front-line team, with equal ease on both ends. ▸ Conceptual comfort with APIs, integrations, and automation. Hands-on time with Zapier, Make, or similar no-code/low-code tools is a plus. ▸ A strong foundation in SaaS administration, cross-platform integrations, and CX platforms (Zendesk, Zoom, or similar). ▸ Dependability — you juggle multiple engagements, follow through without being chased, and flag issues early. ▸ Resourcefulness — here, the playbook often doesn’t exist yet, and you’re okay with that. ▸ High EQ, accountability, and a sense of humor. You thrive solo and on a team. READY TO JOIN? We’re building something, and we’d love the right person breaking ground with us. If this sounds like your kind of work — come do it with us. Hit Apply and let’s talk. About ModSquad ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.