Solutions Specialist

Job description

Venture outside the ordinary - TMX Careers The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team. Ready to be part of the action? As a Market Solutions Specialist , you will drive technical excellence by providing critical support for the seamless delivery of TMX trading and market data products to our diverse customer base. This role reports to: Senior Manager, Market Solutions Job Location: Hybrid (2-3 days in office) - based in Toronto, ON. Key Accountabilities Understand the equities market, industry economics, and customer business. Understand network fundamentals with the ability to analyze and troubleshoot network-related issues and provide front-line customer support. Understand basic network knowledge such as, but not limited to: Multicast, TCP/IP. Understand basic support tools such as, but not limited to: Netscout and Wireshark. Support clients with their market access needs, including certifying client technology and troubleshooting connectivity and latency issues. Liaise between external clients and TSX Information and Trading Technology (I&TT) groups to troubleshoot network and application connectivity issues. Monitor the health of Trading and Market Data systems. Coordinate customer communications with other TMX teams and business units as required. Gather market intelligence and engage product management with new development ideas. Integral part of the delivery of all Business Continuity, Incident Management, and Disaster Recovery plans. Monitor the activity of competitors in the territory and summarize to management with recommendations for action. Advocate for improvements to the team’s work practices and identify opportunities to promote work effectiveness. Must Have(s) Minimum of two years of experience in a front-line customer service environment. Strong knowledge of the market data and securities industry is essential. Excellent interpersonal, written, and verbal communication skills. Strong computer and detail-oriented skills. Firm understanding of network fundamentals. Good troubleshooting skills. Collaborative team player who can work effectively with the business development team from a physically remote location, as well as other teams across the organization. Nice to Have(s) Understanding of ITIL best practices and industry standards is an asset. Some experience with an internet based information delivery systems is an asset. Completion of the Canadian Securities Course is an asset. Completion of the Traders Training Course is an asset. Bilingualism is an asset. Salary Range: $90K/year - $95K/year CAD. Please note that the salary range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience. The recruiting efforts for this role are intended to fill a vacant position. In the market for… Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success. Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work. Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy. Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived! Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth. Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now. Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located. TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it .