SONG > Lead - Application Maintenance and Support

Job Title – Lead - Application Maintenance Support – Specialist - ACS Song Management Level: Level 9- Specialist Location: Kochi Must have skills: Node.Js/Java Good to have skills: Cloud Platform Experience: 5 -8 years of experience is required Educational Qualification: Graduation (Accurate educational details should capture) Job Summary We are seeking an experienced Lead Application Maintenance Support Engineer with strong expertise in Node.js or Java, along with Front-End technologies. The ideal candidate should not only have deep technical skills in debugging and problem resolution but also the ability to guide junior members, coordinate with cross-functional teams, and ensure stable and reliable application operations. Roles and Responsibilities Act as a senior point of contact for major application development, application maintenance and production support activities. Lead the resolution of complex incidents, performance issues, and outages, ensuring minimal business impact. Perform detailed root cause analysis (RCA) and drive permanent solutions for recurring problems. Provide technical guidance and mentorship to junior team members. Collaborate with cross-functional teams to ensure quality of delivery , seamless deployments and system stability. Review and improve existing monitoring, logging, and alerting mechanisms. Ensure compliance with SLAs, escalation protocols, and stakeholder communication. Work flexibly across rotational shifts and provide leadership during critical support windows. Professional and Technical Skills 5-8 years of experience in application development /maintenance with strong exposure to production systems. Hands-on expertise in Node.js or Java. Solid understanding of frontend frameworks (React, Angular, or similar). Strong debugging and performance tuning skills across application layers. Proficiency in data troubleshooting. Experience with APIs, microservices, and web-based applications. Familiarity with cloud platforms (AWS, Azure, or GCP) and CI/CD pipelines. Exposure to monitoring and logging tools (Splunk, ELK, New Relic, Grafana, Prometheus). Excellent communication and leadership skills to handle escalations and stakeholder updates. Additional Information About Our Company | Accenture (do not remove the hyperlink) Professional and Technical Skills 5-8 years of experience in application development /maintenance with strong exposure to production systems. Hands-on expertise in Node.js or Java. Solid understanding of frontend frameworks (React, Angular, or similar). Strong debugging and performance tuning skills across application layers. Proficiency in data troubleshooting. Experience with APIs, microservices, and web-based applications. Familiarity with cloud platforms (AWS, Azure, or GCP) and CI/CD pipelines. Exposure to monitoring and logging tools (Splunk, ELK, New Relic, Grafana, Prometheus). Excellent communication and leadership skills to handle escalations and stakeholder updates. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.