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Job description

Customer Service Representative (Entry-Level) Company: SalesDraft Location: On-site Job Type: Full-Time | Hourly About SalesDraft SalesDraft is a sales recruiting software company that helps businesses find, manage, and hire top sales talent more efficiently. Our platform supports hiring teams by simplifying the recruiting process and improving candidate experience. We’re a growing company focused on great service, clear communication, and continuous improvement. Position Overview We’re looking for a friendly, reliable, and detail-oriented Customer Service Representative to support our users and internal team. This is an entry-level role, ideal for someone who enjoys helping people, learning new systems, and building foundational experience in a professional environment. What You’ll Do Respond to customer questions via email, chat, or phone Provide basic support and troubleshooting for the SalesDraft platform Route more complex issues to the appropriate team Update customer information and notes in internal systems Follow established processes to ensure consistent, high-quality service Assist with general administrative or support tasks as needed What We’re Looking For Strong communication and listening skills Professional, positive, and dependable attitude Basic computer skills and comfort learning new software Ability to stay organized and manage simple tasks efficiently Previous customer service experience is a plus, but not required What We Offer Competitive hourly pay Training and onboarding provided Supportive team environment Consistent schedule Opportunity to gain experience in tech and customer support How to Apply If you’re looking to start your career in customer service and want to be part of a growing software company, we’d love to hear from you. Apply today!