Spa Cafe - Supervisor

Job description

The F&B Pool Supervisor is primarily responsible for the smooth functioning and service aspect of a full service pool restaurant. This individual leads a team of F&B associates in delivering the highest caliber of luxury service to guests. Leads by example in creating a professional atmosphere that is inviting for guests, promoting and enhancing the dining experience. Conducts new hire and continuing education training. Oversees scheduling based on business. Consistently performs serving and bussing duties. Ensures all areas remain clean, guest ready and well stocked. Handles guest issues, bringing them to a satisfactory resolution. Observes safety standards at the restaurant and performs necessary functions to promote accident prevention. STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. SKILLS & QUALIFICATIONS: Essential: 1. Minimum two (2) years prior experience as a lead server and/or Supervisor in an upscale establishment or in a leadership position. 2. Fluency in the English language. 3. Thorough knowledge of proper service. 4. Experience training food & beverage service staff in food and beverage and proper service etiquette. 5. Proven ability to lead and motivate a team. 6. Experience with guest service in a fast paced environment. 7. High energy, flexible and adaptable. 8. Professional appearance and demeanor, positive attitude and excellent communication ability. 9. Ability to provide service efficiently while conveying a warm and friendly demeanor. 10. Track record exhibits the ability anticipate guest needs. 11. Ability to remember orders with accuracy. 12. Ability to memorize menu and drink items. 13. Experience with Food & Beverage Point-of-Sale Systems. 14. Must posses a valid drivers license. Desirable: 1. Fluency in a foreign language 2. Supervisory or Supervisorial training or experience. 3. Experience in hospitality/restaurant industry in similar position. 4. TIPS certification. 5. CPR certification. 6. ServSafe certification. 7. Previous guest relations training. 8. Experience with Micros POS. ESSENTIAL JOB FUNCTIONS: This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. 1. Provide instruction, support and communication to staff as needed to ensure complete guest satisfaction and attention to detail. 2. Ensure compliance with Forbes Five Star service standards. 3. Ensuring sequence of service for each position is being followed. 4. Exhibit a “hands on” approach to training by working along side associates. 5. Regularly perform duties such as serving food and drink, bussing. 6. Observe daily conditions of all physical facilities and equipment at all pool areas; make corrections and improvements where appropriate or recommend adjustments to supervisor. 7. Organize and orchestrate last minute changes and details to functions. 8. Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment. 9. Assist Management in aspects of the Food & Beverage operation including: a. Controlling costs b. Maintaining par and inventory levels c. Requisition and distribution of products 10. Produce schedules for restaurant staff to ensure proper coverage based on the forecast and business levels. 11. Observe performance and proactively coach, counsel and discipline associates. 12. Constantly monitor staff’s grooming, demeanor and professionalism to ensure compliance with both OVI&S and Five Diamond Standards. 13. Handle guest complaints or concerns. 14. Recognize and address potentially intoxicated, disruptive or undesirable guests. 15. Service VIP areas (i.e. cabanas) and ensure delivery and presentation of the applicable amenities. 16. Engage with guests and create a lively, enjoyable atmosphere while exhibiting professionalism, attentiveness and exemplary service.