Spa Coordinator / Front Desk

Job description

About Us We are a boutique medical aesthetics spa specializing in advanced skin care treatments and injectable services. We are seeking a highly professional, detail-oriented Spa Coordinator to serve as the cornerstone of our client experience. This is a client-facing leadership role that requires exceptional communication skills, a genuine passion for the aesthetic industry, and the ability to drive both service and retail excellence. Key Responsibilities Serve as the first and lasting point of contact for all clients, delivering a consistently warm, polished, and professional experience Manage all aspects of appointment scheduling, confirmation, and follow-up for facial treatments, skin care services, and injectable consultations Handle multi-line phone communications with professionalism and efficiency, converting inquiries into booked consultations Accurately process point-of-sale transactions, client records, and gift certificate sales Maintain the reception area and retail boutique to the highest standards of presentation at all times Client Education & Sales Develop and maintain thorough knowledge of all services offered, including facial treatments, advanced skin care protocols, and aesthetic injectables Confidently present service offerings, membership programs, and retail skincare products tailored to each client's needs and goals Meet and support individual and team sales performance benchmarks Operations & Team Support Coordinate clinical staff scheduling and workflow to ensure seamless, on-time service delivery Assist with inventory management, product stocking, and boutique organization Participate in staff meetings, training sessions, and ongoing education initiatives Support the planning and execution of in-office events, promotions, and community marketing efforts Assist in onboarding and mentoring new front desk team members Qualifications/Preferred Skills Minimum 2 years of experience in a medical spa, luxury spa, or upscale hospitality or retail environment Familiarity with aesthetic injectable services and terminology Demonstrated experience in client-facing sales and service roles Proficiency with appointment scheduling and practice management software Bilingual English/Spanish (a plus) Flexibility to work Saturdays as part of a regular schedule Professional Attributes The ideal candidate presents with a polished, professional appearance and embodies the standards of a high-end aesthetic practice. They are self-motivated, organized, and composed under pressure. They communicate with clarity and warmth, demonstrate strong attention to detail, and approach every client interaction with genuine care and hospitality. A collaborative spirit, positive attitude, and commitment to continuous learning are essential.