Spa & Gym Recepcionist

Job description

**The place…** Located on Avenida Tibidabo, our third Casa in the city will include a state-of-the-art gym, a full-service spa and hair salon, an 18 m² outdoor pool, a café, and two floors of club space. **Job Purpose** As a Spa & Gym Recepcionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time. You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion. **Main Duties** - Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly. - Well- versed on standard operating procedures, menus, amenities and collect laundry for Housekeeping Department. - Learn about all the different services and how much Soho House Gym & Spa has to offer. - Maintain a clean, sanitary and safe environment: reception area. - Manage members lists, bookings Spa services and Booking personal training classes - Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away. - Build a positive relationships with members and guest. - Communicate and red flag any feedback to the management team. - Influence a fun and positive atmosphere by being approachable and professional. - Welcome new hire and train everyone to the Soho House standards ie: Steps of service, Soho House knowledge. **Requirements** A successful Spa & Gym Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. - Strong attention to details - Excellent customer service - Fluent in English and Spanish - Organised and reliable Ability to handle feedback to achieve member satisfaction - Ability to multitask and work in a fast-paced environment - Ability to understand and follow written and verbal instructions - Excellent interpersonal, communication and problem solving skills. **What we are offering?** - Team meal whilst on shift prepared by our chefs - Soho Friends Membership - 50% Team discount on Food & Drink, 7 days a week - Team Room Rates; Any Bedroom, Any House, $100 a night - Birthday Day Off - Discount on Cowshed products and Soho Home (up to 50%) - Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. - Continuous training to develop yourself personally and professionally - Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more