Spa/Locker Room Supervisor

If you are an internal applicant, please log into Workday and submit your application via the Jobs Hub. Please click here to apply internally. Spa & Locker Room Supervisor Reports To: Spa Manager The Madison Club is seeking an experienced, energetic, and service-oriented Spa & Locker Room Supervisor to oversee the daily operations of the Spa and Ladies Locker Room while ensuring an exceptional experience for our Members and Guests. This highly visible leadership role is responsible for maintaining luxury service standards, supporting and supervising the Locker Room team, and ensuring the Spa operates efficiently, professionally, and seamlessly throughout each day. The ideal candidate is a hands-on leader who thrives in a fast-paced luxury environment, enjoys building genuine relationships with Members, and takes pride in developing a team that consistently delivers exceptional hospitality. This position requires someone who can lead by example, anticipate Member and operational needs, remain calm under pressure, and confidently make decisions while maintaining the highest standards of service. The Spa & Locker Room Supervisor serves as a key liaison between the Spa Manager, Spa Coordinator, Locker Room Attendants, Spa Providers, and Members. This individual is expected to maintain a strong presence throughout the Spa, proactively identify operational needs, support the team wherever necessary, and ensure that every area of the Spa and Locker Room reflects the standards of The Madison Club. Seasonal Employment Information The Madison Club operates during the winter and spring season. This is a full-time seasonal position from October through June. Candidates must have a flexible schedule, including weekends, evenings, and holidays. Due to the Club's busiest tournament and festival season, PTO requests during March and April are generally not approved. Key Responsibilities Member Experience Deliver and uphold exceptional service standards for Members and Guests at every interaction. Lead by example by warmly welcoming Members, using names whenever possible, and creating genuine, personalized connections. Build meaningful relationships with Members by learning preferences, anticipating needs, and ensuring consistent personalized service. Maintain a visible presence throughout the Spa and Locker Room to ensure Members are comfortable, relaxed, and cared for. Proactively identify opportunities to enhance the Member experience. Respond promptly and professionally to Member requests, concerns, and service recovery situations. Partner with the Spa Manager when additional support or follow-up is required . Ensure all Member information, preferences, and conversations are handled with discretion and confidentiality. Team Leadership & Supervision Provide day-to-day leadership and operational direction to the Spa and Locker Room team. Lead by example and maintain a hands-on presence throughout daily operations. Assign daily responsibilities and ensure appropriate coverage based on Spa activity, appointments, Member usage, and Club events. Conduct pre-shift meetings and communicate daily schedules, special requests, events, operational updates, and priorities. Monitor team performance throughout the day and provide real-time coaching, feedback, and support. Ensure team members consistently follow Club grooming, uniform, attendance, service, and operational standards. Assist with training and onboarding new Spa & Locker Room Attendants. Identify training opportunities and communicate performance concerns to the Spa Manager. Foster a positive, respectful, accountable, and collaborative team environment. Serve as the primary point of support for the team when the Spa Manager is unavailable. Spa & Locker Room Operations Oversee the daily operation and presentation of the Spa, Ladies Locker Room, reception area, lounges, treatment rooms, showers, restrooms, vanities, and outdoor relaxation areas. Conduct routine walkthroughs to ensure all areas consistently meet luxury hospitality standards. Ensure towels, robes, sandals, toiletries, beverages, water stations, amenities, lockers, and Spa supplies remain fully stocked throughout the day. Ensure treatment rooms are properly prepared, turned over, stocked, and guest- ready between services. Monitor linen levels and coordinate the organization, collection, and replenishment of clean and soiled linens. Ensure locker assignments, amenities, special requests, and Member preparations are completed prior to arrivals. Monitor treatment schedules and Spa activity to anticipate operational needs and prevent service delays. Coordinate with Spa Coordinator and Spa Providers to ensure appointments remain on schedule. Identify and report maintenance concerns, equipment issues, and facility needs promptly. Follow through on operational concerns to ensure timely resolution. Spa Coordinator & Scheduling Support Support Spa Coordinator with daily scheduling, Member communication, appointment changes, and operational needs. Assist with answering phones, emails, texts, Member inquiries, and appointment requests during high-volume periods. Monitor daily Spa schedules and communicate changes to Spa Providers and Locker Room team members. Assist with waitlists, cancellations, appointment adjustments, and last-minute Member requests. Help maximize Spa Provider schedules and treatment room utilization while protecting the Member experience. Learn and effectively utilize TEI and all Spa operating systems. Support the Well-Being Clinic with scheduling, billing, and Member communication as needed. Ensure accurate communication between Spa Coordinator , Locker Room Attendants, Spa Providers, and management. Juice Bar & Lounge Operations Oversee the daily operation and presentation of the Ladies Lounge juice and smoothie bar. Ensure smoothies, fresh juices, coffee, tea, specialty beverages, and food service are prepared and delivered according to Club standards. Monitor food and beverage presentation, cleanliness, organization, and service throughout the day. Ensure beverage stations, refreshments, and lounge amenities remain fully stocked. Monitor inventory levels and communicate replenishment needs. Ensure all food and beverage areas comply with applicable health, sanitation, and safety standards. Provide hands-on lounge and beverage service when business demands require additional support. Inventory & Facility Standards Assist with monthly linen, retail, amenity, beverage, and operational supply inventory counts. Monitor par levels and communicate ordering or replenishment needs to the Spa Manager. Ensure inventory, linen, storage, and supply areas remain organized and properly maintained. Monitor Spa and Locker Room supplies to prevent shortages that could impact Member service. Ensure retail displays, reception areas, and Member-facing spaces remain clean, organized, stocked, and visually appealing. Partner with the Spa Manager to identify operational improvements and facility needs. Team Collaboration Serve as a liaison between the Spa Manager, Spa Coordinator , Locker Room Attendants, Spa Providers, Well-Being Clinic, and Members. Communicate Member arrivals, preferences, special requests, schedule updates, and operational changes clearly and professionally. Work closely with Spa Providers to support treatment room turnovers and maintain efficient appointment flow. Collaborate with other Club departments to support Member requests, special events, tournaments, and wellness programming. Participate in Spa meetings, trainings, continuing education, and seasonal onboarding. Step into operational roles when needed to support the team and maintain exceptional service. Operational Excellence Demonstrate initiative by proactively identifying Member, staffing, facility, and operational needs. Prioritize multiple responsibilities while maintaining exceptional service standards. Make sound operational decisions while remaining calm, positive, and professional during high-volume periods. Ensure team compliance with all health, sanitation, privacy, safety, and Club standards. Maintain accurate communication regarding operational issues, Member concerns, staffing needs, and follow-up items. Support opening and closing procedures and ensure all required responsibilities are completed accurately. Represent The Madison Club with professionalism, integrity, discretion, and accountability at all times. Perform additional duties as assigned. Skills & Qualifications Minim um 2–3 years of hospita lity, luxury hotel, private club, Spa, wellness, resort, or related customer service experience preferred. Previous supervisory, lead, or team leadership experience strongly preferred. Exceptional luxury customer service and relationship-building skills. Strong leadership skills with the ability to coach, motivate, and hold team members accountable. Naturally outgoing and confident personality with the ability to engage Members in genuine conversation while maintaining professionalism. Excellent verbal and written communication skills. Strong organizational, multitasking, and time management abilities. Ability to confidently prioritize and delegate responsibilities in a fast-paced environment. Ability to remain calm, composed, and solution-oriented during high-volume periods and challenging situations. Strong problem-solving skills and sound professional judgment. Self-motivated with exceptional attention to detail and follow-through. Ability to work independently and make operational decisions while maintaining communication with management. Comfortable learning and utilizing Spa scheduling, POS, and operating systems. Professional appearance and demeanor. Flexible schedule, including weekends, evenings, and holidays. Core Competencies Luxury Member Service Leadership & Team Development Relationship Building Hospitality & Communication Coaching & Accountability Teamwork & Collaboration Initiative & Ownership Organization & Time Management Multitasking & Prioritization Problem Solving & Decision Making Adaptability Attention to Detail Professionalism Under Pressure Operational Excellence Physical Requirements Frequently stand and walk for extended periods throughout the Spa and Club facilities. Lift, carry, and move linens, supplies, beverages, and inventor y up to 40 pounds . Bend, reach, kneel, stoop, and perform repetitive operational, cleaning, and stocking tasks when necessary. Push carts containing linens, amenities, and Spa supplies. Maintain the physical stamina necessary to remain actively engaged throughout a fast-paced shift. Work comfortably in both indoor and outdoor environments. Benefits • Competitive Pay or Wage Range • Medical, Dental, and Vision Benefits • 401k Contribution • Paid Time Off and Paid Holidays • Employee Meals, Referral Incentives, and Recognition Programs • Holiday Pay • Professional development and upward mobility opportunities • Work-Family Culture The Company’s good faith estimate of the hourly rate it expects to pay for this role is $21-$23 and is based on applicable and specialized experience and location. About Discovery Land Company Founded in 1994 by Michael S. Meldman, Discovery Land Company specializes in building luxury residential private club communities and resorts throughout North America. We have grown to be the premier player in the high-end resort residential niche with 20 world-class projects in our portfolio. Our communities are distinct with their own architectural styles, world-class amenities, and high levels of service. We don’t build buildings, but rather we build settings where families can create intergenerational memories and enrich their lives in exquisite and untouched sanctuaries. These settings offer a casual and comfortable sense of community through outstanding clubhouses, premier golf courses, welcoming staff, world-class culinary offerings, and outdoor pursuits. To ease and enrich your experiences, Discovery holds itself to the highest of service standards. Every decision we make is driven by one fundamental objective : to make the time you spend with the people you care about most not merely enjoyable, but memorable. We are extremely grateful to be recognized as one of the world’s top mid-sized employers for 2018 by Forbes magazine. For more information about our company - About the Project - The Madison Club The Madison Club is the most exclusive private residential community in La Quinta, California offering the finest golf and club facilities in an intimate and sophisticated setting. In this tradition, it is a place of effortless grace and charm . The ambiance is one of quiet sophistication, intimacy and understated luxury . Offering a limited number of homes and memberships, The Madison Club is the modern interpretation of California’s classic old-line country clubs -