Spa Manager - Melia Danang Beach Resort

Job description

“The world is yours with Meliá” Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀 Discover some of the benefits we offer: My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages. My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. Be proud to belong to Meliá as we are proud of you 😉 Mission: The Spa Manager is responsible for the operation of the spa, ensuring that it achieves the highest levels of financial return and guest & employee satisfaction. Main requirements: 1. Responsible for the set-up, management & operation of the Hotel Spa 2. Conduct therapist training and set up the Spa Product and Operating Standards 3. Encourage, motivate & lead a team of therapists & sales consultants to achieve outlet sales targets 4. Monitor staff performance & review operation for improving service standard 5. Handle daily operation issue, to ensure good customer experience & service standard. 6. To perform sales consultations where required 7. Design and implement the marketing strategic plans of the Spa 8. Strengthen customer relationship and handling customer inquiry 9. P&L responsibilities 10. Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments. 11. Participate as a team player and establishes strong working relationships to deliver positive results. 12. Continually seeks to improve performance through individual efforts and with the assistance of others. 13. Seeks feedback on performance and focuses on areas of shortfall. 14. Maximizes opportunities for self-development. Prepares roster of the department and overseas other staff rosters. 15. Is open to new ideas and is willing to make changes in the job and routine as required. 16. Is able to cope under pressure at busy times and responds positively to changes in the workplace. 17. Ensures that work quality meets the standards required and completes tasks in a timely and thorough manner with minimum supervision. 18. Follows standards, policies and procedures. 19. Meets required attendance and grooming standards. 20. Co-ordinate the preparation of the departmental annual budget, including anticipated revenue and expenses 21. Controls and monitors departmental costs on an ongoing basis to ensure performance against budget 22. Contributes to pricing decisions 23. Participates in the planning of departmental goals as they relate to the wider hotel strategy 24. Builds and maintain relationships with internal and external customers. 25. Understand and anticipates customer’s needs, takes action to address customer needs and strives to exceed customer expectation. 26. If required and where business demand necessitates, be willing to work over time to fulfill guest satisfaction. 27. Maintains the highest level of discretion and privacy during any guest interaction 28. Maintains a soft tone during conversation with colleagues, guests and on the phone. 29. Refrain from any unnecessary conversation within Spa treatments areas. 30. Understands and takes into account the global nature of business. Main requirements: Good English in speaking & writing Similar position at another 5* hotels/resorts Customer service oriented At Meliá we are all VIP 🌟 Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company . Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible. If you want to be “ Very Inspiring People “, follow us on: INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR