Spa Manager - Taormina

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Perched on a rocky promontory high above the Ionian Sea, the iconic San Domenico Palace welcomes you to a 14th-century convent reimagined. Swim in our clifftop infinity pool, stroll in magnificent Italian gardens, soak in the history, savour Michelin-starred dining and escape into a Four Seasons world of timeless beauty. About the role Reporting into the Director of Rooms, the Spa Manager will lead the day-to-day operations of the Spa, Wellness, and Fitness facilities, ensuring exceptional guest experiences, operational excellence, and the highest standards of luxury service. The Spa Manager will be responsible for driving revenue performance, developing the spa team, and maintaining a serene and welcoming environment that reflects the Four Seasons commitment to quality and personalization. What you will do Monitor and drive spa revenue through effective treatment, retail, and membership strategies while maximizing profitability Oversee the daily operations of the Spa, Wellness, and Fitness areas, ensuring the highest levels of guest satisfaction and service excellence Lead, coach, and develop the Spa team, fostering a culture of engagement, professionalism, and continuous improvement Manage scheduling, staffing, and labor productivity to achieve operational and financial objectives Participate in budgeting, forecasting, and performance analysis, contributing to the achievement of departmental and hotel goals Ensure compliance with health, safety, hygiene, and licensing requirements Maintain strong relationships with guests, handling feedback and resolving concerns in a professional and timely manner Ensure all spa treatments, services, facilities, and wellness offerings are delivered in accordance with Four Seasons standards What you bring Previous leadership experience within a luxury Spa, Wellness, or Hospitality environment Strong operational and financial acumen, with experience managing budgets, revenue, and departmental performance Passion for wellness, luxury hospitality, and delivering exceptional guest experiences Excellent leadership, coaching, and team development skills Strong communication and interpersonal skills, with the ability to build relationships with guests, employees, and colleagues across departments Knowledge of spa products, treatments, wellness trends, and luxury service standards Fluency in English and Italian What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Dry Cleaning for Employee Uniforms Meals available at our Employee Restaurant Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year Employee Recognition Programs Opportunities to build a successful career with global potential Schedule & Hours: • This is a full-time position This position is based at the San Domenico Palace in Taormina and the contract is seasonal. You must possess the legal right to work in Italy.