Spa Receptionist - Aliée Istanbul

Job description

Welcome and assist guests with a warm, professional and personalized approach. Manage spa reservations, appointment scheduling, confirmations and guest requests. Provide detailed information about spa treatments, wellness experiences, facilities and products. Anticipate guest needs and preferences to deliver a highly personalized spa journey. Coordinate closely with therapists and Spa & Wellness team members to ensure smooth daily operations. Maintain accurate guest profiles, treatment preferences and reservation records. Handle telephone, e-mail and in-person inquiries efficiently and professionally. Support the promotion and upselling of spa treatments, wellness experiences and retail products in a natural, guest-oriented manner. Follow up on guest satisfaction and support the resolution of any requests or concerns. Ensure the reception and guest areas are consistently presented according to Aliée’s luxury standards. Collaborate with Front Office, Guest Experience, Housekeeping and other relevant departments to provide a seamless overall guest experience. Previous experience in luxury hospitality, spa reception, guest relations or front office is preferred. Strong passion for luxury hospitality, wellness and personalized guest service. Excellent communication, interpersonal and guest engagement skills. Professional command of English; additional languages are considered an advantage. Professional, elegant and well-groomed appearance. Strong organizational skills with attention to detail. Ability to manage multiple guest requests while maintaining a calm and professional approach. Proactive, solution-oriented and confident in handling guest expectations. Comfortable using reservation systems, Microsoft Office and digital communication tools. Flexible to work in shifts, including weekends and public holidays. Aliée, the flagship luxury lifestyle hotel within Tersane Istanbul, is seeking a polished and guest-focused Spa Receptionist – Guest Experience Assistant to join our Spa & Wellness team. As one of the first points of contact for our guests, you will manage spa reservations, assist with guest inquiries, coordinate wellness experiences, and ensure a seamless and personalized journey. As an ambassador of the Aliée brand, you will bring warmth, elegance, attention to detail, and genuine care to every guest interaction.