Spa Receptionist Intern

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence. About the role Four Seasons Hotel Firenze is seeking a motivated Spa Receptionist Intern for a six-month internship starting in September 2026. In this guest-facing role, you will welcome and assist guests, manage spa reservations, provide information on treatments and services, and support the daily operations of the Spa while delivering an exceptional Four Seasons experience. What you will do Welcome and assist guests, ensuring a warm, professional, and personalized experience. Provide information on spa treatments, services, products, and pricing. Manage reservations and coordinate therapists’ schedules efficiently. Escort guests throughout the spa facilities and support their overall comfort and satisfaction. Monitor spa areas to ensure high standards of cleanliness, hygiene, and presentation. Support the Spa team with day-to-day operations and service excellence initiatives What you bring Service passion about delivering true genuine guest experiences. Attention to detail, strong interpersonal skills and a team work approach. Reading, wri ting and oral proficiency in English and Italian . What we offer: • Monthly allowance in accordance with national internship regulations and a comprehensive benefits package • Excellent Training and Development opportunities • Complimentary Dry Cleaning for Employee Uniforms • Complimentary Employee Meals Schedule & Hours: • This position is full time and available from September 2026, for six months. Successful candidates must hold legal authorization to work in Italy at the time of application.