Spa Supervisor

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Skamania Lodge is a Pacific Northwest resort set on 175 acres, featuring treehouses, glamping, golf, ziplining, a spa, and multiple restaurants. With over 22,000 sq. ft. of event space, it’s a premier destination for retreats, conferences, and celebrations. #PGH-SKL What you will have an opportunity to do: Supervise coordinators, spa attendants, retail, environment Handle and resolve guest complaints and service issues Hold pre-shift meetings (stand-ups) to communicate daily priorities, updates, and expectations Train new and existing coordinators on treatments, retail products, and sales techniques Create schedules for coordinators and attendants based on forecasted occupancy; manage time-off requests and cover callouts as needed Monitor and approve timekeeping and time sheets Act as a liaison between management and staff; communicate goals, updates, and expectations to the team Foster a positive team environment and support a strong workplace culture Document staff attendance, guest complaints, and performance concerns and report to management Complete monthly inventory and ordering checklists Ensure retail products are accurately priced, stocked, and visually engaging Track sales performance and generate reports on retail and services Prepare weekly incentive and commission reports for payroll Coordinate group bookings and special requests Support Spa Manager with completing 90-day and annual associate reviews Assist with facility maintenance coordination and follow-up Maintain a thorough understanding of all spa services and treatments Identify opportunities to improve service performance and team efficiency Oversee spa cleanliness and overall atmosphere, including pool, fitness room, and locker rooms Ensure completion of daily checklists and update procedures as needed Anticipate guest needs and address them proactively Enforce company policies, safety procedures, and service standards Ensure associates complete required certifications and trainings Ensure associates have proper supplies, equipment, and uniforms Support achievement of sales and service goals What are we looking for? Minimum 1 year of lead or supervisory experience preferred Minimum 2 years of customer service experience required; previous spa or hospitality experience preferred Strong sales aptitude with the ability to generate revenue and upsell services Flexible schedule, including weekends, holidays, mornings, and evenings as needed Proficiency in spa booking and management software (e.g., SpaSoft) preferred Current CPR certification or ability to obtain Working knowledge of Microsoft Word, Excel, and Outlook Excellent interpersonal, communication, and listening skills with both guests and team members Experience with retail purchasing and inventory management preferred Strong multitasking ability and attention to detail Knowledge of scheduling and time management High school diploma or equivalent Full benefit package and perks listed at Compensation: $21.00 - $23.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.