Spa Supervisor - Amanoi

Job description

Location Overview Join our team in Amanoi. Claiming a spectacular stretch of Vietnam’s coastline within the verdant embrace of Nui Chua National Park and UNESCO Biosphere Reserve, Amanoi is a natural paradise overlooking Vinh Hy Bay. From its remote location - a rich and diverse mosaic of ecosystems – the resort’s clifftop restaurants and pool, lakeside Aman Spa and private golden sand beach, offer limitless opportunities for outdoor exploration, cultural immersion and serene time out. Role The Spa Supervisor is responsible for overseeing daily spa operations while ensuring consistent service excellence through structured training and development of spa associates. This role supports the Assistant Spa Manager/ Spa Manager in maintaining brand standards, enhancing guest experience, and fostering a culture of continuous learning and professional growth. Responsibilities Supervise daily spa operations to ensure smooth, efficient, and high-quality service delivery Lead and guide Spa Therapists to maintain luxury service standards and personalized guest experiences Conduct regular training sessions on treatment techniques, product knowledge, grooming, and service etiquette Develop and implement training plans, SOPs, and competency assessments for spa team members Monitor therapist performance and provide coaching, feedback, and development plans Ensure all treatments are delivered in accordance with brand standards and hygiene protocols Handle guest feedback, complaints, and recovery actions professionally and promptly Coordinate scheduling of therapists to maximize productivity and guest satisfaction Support recruitment, onboarding, and induction training for new spa associates Maintain training records, reports, and compliance with learning & development requirements Collaborate with Spa Manager and other departments to enhance overall guest wellness experience Ensure spa facilities, equipment, and products are well-maintained and fully stocked Promote upselling of spa services and retail products to achieve revenue targets Requirements Diploma or Degree in Spa Therapy, Wellness, Hospitality, or related field Minimum 3–5 years of experience in a luxury spa environment, with at least 1–2 years in a supervisory or training role Strong knowledge of spa treatments, massage techniques, and wellness concepts Proven experience in training delivery, coaching, and team development Excellent communication and interpersonal skills Strong leadership and team management abilities High attention to detail and commitment to service excellence Ability to work flexible hours, including weekends and holidays Good command of English (spoken and written); additional languages are an advantage Professional appearance and grooming aligned with luxury hospitality standards Benefits At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home. Aman Global Complimentary Night Program. Single accommodation with full board at the Colleagues' Cafeteria. Laundry service. 12 Annual Leave Days. 44 hours per week and 11 public holidays a year. PTI Health Care Package for Employee and Immediate Family Members. Competitive Remuneration Package. Learning and development programmes through Aman. Year-end Bonus. If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.