Spa Supervisor - Soho Farmhouse

Job description

**The Role…** At Soho House, as the **Spa Supervisor**, you will support the daily operations of the spa and wellness facilities, ensuring exceptional guest service, smooth team coordination, and the highest standards of cleanliness, professionalism, and well-being. You will assist in leading the spa team, helping to maintain a calm, luxurious environment for members and guests while meeting service and financial targets. --- **What's in it for you?** - Weekly Pay - Team meal whilst on shift prepared by our chefs - £20 Taxi Contribution for late shifts - Clothing Allowance - Every House Membership - 50% off Food & Drink, 7 days a week - Staff Room Rate; Any Bedroom, Any House, $100 a night - Private Health and Dental Care - Life Assurance - Day off on your birthday - Up to 50% Staff Discount on Cowshed & Soho Home - In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. - Free Counselling Sessions - Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. - Continuous training to develop yourself personally and professionally - Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career --- **Key duties…** - Supervise and support daily operations of the spa and wellness areas, ensuring efficiency, cleanliness, and member satisfaction - Lead the spa team in delivering high-quality services including massage, facials, and body treatments, adhering to brand and treatment protocols - Support recruitment, onboarding, and continuous training of therapists and spa attendants - Monitor and ensure compliance with all health & safety, hygiene, and licensing standards - Maintain spa ambience and standards across treatment rooms, relaxation areas, and changing facilities - Assist the Spa Manager with stock control, supplier liaison, and inventory management - Help manage guest bookings, treatment schedules, and coordination with reception - Respond professionally to member and guest feedback or concerns - Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence. - Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team. --- **What we are looking for...** - Minimum 2–3 years’ experience in a therapist or spa supervisory role - Recognised spa, massage, or beauty therapy qualification (e.g., NVQ, ITEC, CIBTAC, CIDESCO) - Experience working in a luxury spa, hotel, or private members club setting - Strong leadership, coaching, and people management skills - Excellent interpersonal and guest service skills - Strong organisational and time management abilities