Spa & Wellness Director

Job description

Job Description The Spa & Wellness Director is responsible for curating and delivering an exceptional wellness journey at Raffles Seychelles, seamlessly integrating the spa, fitness, kids club and overall well-being offerings for guests. This leadership role ensures the highest standards of personalized service, brand alignment, financial performance, and team development. As a Raffles brand ambassador, the Spa & Wellness Director brings emotional luxury to life through thoughtful rituals, holistic programs, and unforgettable moments of care. Qualifications 1. Strategic Leadership Develop and implement a holistic wellness strategy that aligns with Raffles ultra-luxury positioning and wellness philosophy. Lead business planning, annual budgeting, and capex development for the Spa & Wellness division. Create long-term vision for spa and wellness innovation, including new treatments, retail concepts, and lifestyle experiences. Actively participate in hotel executive meetings 2. Operational Excellence Oversee all areas of spa operations: treatments, wellness therapies, fitness, relaxation areas, guest journey, and retail. Ensure daily operational excellence through regular walkthroughs, LQA audits, safety and hygiene protocols, and preventive maintenance coordination. Develop and implement SOPs to ensure consistency, safety, hygiene, and service quality. 3. Guest Experience & Personalization Design and implement unique wellness experiences that reflect the local culture and the Raffles Emotional Wellbeing pillars. Personalize guest journeys through pre-arrival profiling, in-treatment customization, and post-stay recommendations. Lead VIP coordination, guest recovery, and guest preference mapping. 4. Team Leadership & Culture Recruit, train, and mentor a passionate and professional wellness team, fostering a culture of care and excellence. Conduct regular performance reviews, development plans, and team engagement sessions. Align team behaviors with Raffles values, ensuring cultural and emotional intelligence in all interactions. Lead departmental briefings, wellness education, and cross-training programs. 5. Financial & Revenue Management Manage spa P&L, including forecasting, budgeting, and achieving targeted revenues and GOP. Oversee inventory, procurement, and cost controls for treatments, linen, uniforms, and retail. Implement strategic promotions, upselling training, and dynamic pricing. Collaborate with Revenue and Marketing teams to drive wellness revenue channels (e.g., packages, retail). 6. Sales, Marketing & Branding Drive annual wellness marketing calendar, including events, retreats, seasonal offers, and partnerships. Ensure alignment with Raffles brand standards across all collateral, signage, and treatment menus. Represent Spa & Wellness in media opportunities, VIP briefings, and site inspections. Partner with PR and marketing for local and international brand exposure. 7. Sustainability & Compliance Ensure the use of sustainable products, eliminate single-use plastics, optimize energy and water consumption, and promote environmental awareness among the team to deliver responsible luxury in every guest experience. Ensure full compliance with standards, hygiene protocols, and health regulations. Coordinate emergency and safety training specific to spa and fitness environments. Additional Information Understanding of ultra-luxury guest expectations and brand alignment. Experience in project coordination. Experience in remote island location recommended A proactive, anticipatory approach with a strong sense of ownership and accountability. Impeccable grooming and personal presentation aligned with luxury standards. Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity. Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.