Space Development Agency (SDA) NOC Technician

Job description

## Overview: **Job Title:** Space Development Agency (SDA) NOC Technician **Security Clearance:** Secret **Location**: Hill AFB, UT ***(Due to the nature of the work and contract requirements, U.S. Citizenship is required.***) ## Description: C3EL is seeking a cleared professional to support our mission at Hill AFB in Utah. This Network Technician will support the Space Development Agency (SDA), providing 24/7/365 technical and operational support as part of a high-visibility, mission-critical Network Operations Center (NOC). Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. *(This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.)* **Responsibilities will include, but not be limited to:** - Create and update tickets. - Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools. - Incident Correlation and Fault Analysis: - Proactively analyze alarms. - Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information. - Identifying the fault condition and its impacts. - Isolating root causes. - Coordinating correction of fault situations regardless of the fault in the infrastructure. - Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents. - Incident Analysis (Fault Isolation): - Support the fault isolation process. - Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs. - Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities. - Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment. - Support all customers to include providing global situational awareness support. - Fault Correction: - Correct/replace faulty network elements, coordinating with other service providers as necessary. - Verify that service has been restored upon resolution of all customer-initiated tickets. - Network/Service Restoration: - Restore networks and service to full operation. - Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs. - Identify failures that are attributable to a different causes and impacts. - Conduct reroute and normalization of services and circuits due to outages. - Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB). - Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket. - Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support. - Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined. - Works directly with Shift lead and O&M leadership for guidance - Incident Escalation: - Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II. - Record, assess, track, and monitor incident tickets escalated to operational infrastructure. - Demonstrate knowledge of training, standard operating procedures, and tools within O&M. - Evaluates and provides feedback for training, standard operating procedures, and tools. - Assist in training Network controllers within O&M. - Effectively communicates with the O&M team and the customer. - Provide technical advice and insight to peers and customers to assist in resolution of complex issues. - Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc. ## Minimum Qualifications: - U.S. Citizenship. - An active, in-scope US Government issued Secret clearance. - 2-5 yrs of relevant technical experience. - Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent). - Demonstrated experience in network monitoring, troubleshooting, and service restoration. - Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management. - Proficiency in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching. - General understanding of network and transport topologies, including IP and DWDM environments. - Ability to work in a 24/7 operational environment, including rotating shifts. ## Desired Qualifications: - Experience in a Tech Control Facility (TCF) or Cyber Transport environment. - Background in circuit actions and coordination with telecom vendors. - Familiarity with IP architecture and network design principles. - Experience working in a Telco Network Operations Center (NOC), including inside and outside plant operations. - Proficiency with Microsoft Office Suite applications, including Outlook, Excel, Word, Access, PowerPoint, and Teams. - Additional certifications are a plus, including: - CCNA (Cisco Certified Network Associate); - JNCIA-Junos (Juniper Networks Certified Associate); - F5 Networks Certified Technical Specialist; - ITILv4 (Information Technology Infrastructure Library, Version 4). ## Education: - A minimum of a High School diploma or equivalent is required.